Promotive, Newport

Ranked #241 of 348 in Wales

Services: MOT, Servicing, Tyres, Exhausts

Unit 10 Wern Trading Estate Rogerstone

NEWPORT

Gwent

NP10 9FQ

Call 01633 891122

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Recommended

"A VERY TRUSTWORTHY AND HIGHLY PROFESSIONAL SERVICE."

By david prewett, 3 April 2023

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This is a very reliable and trustworthy facility who more than provide and offer both an excellent, dedicated and reliable service and commitment. The services provided have been excellent and beyond expectations and can with complete confidence offer a full personal recommendation!

Visited With

My vehicle

Visited In

Dec 2022

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

VERY KNOWLEDGEABLE IN CLASSIC CAR NEEDS AS WELL AS CURRENT MODELS AND TECHNOLOGY. THEIR EXPERTISE IS MOST DIVERSE AND COVERS A COMPRHENSIVE RANGE OF AUTOMOTIVE NEEDS.

Bad Points

NOTHING WHATSOEVER TO REPORT OR REGORD.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"1 out 10 "

By Philip a higgs, 5 August 2022

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The car went in for air conditioning fault and a service 5 weeks later i had the car back with a bill for £1850 for the air conditioning (warranty payed some ) and a £ 700 service bill but the best thing was half way through the job the owner john told me if i dont like it to take the car away (as in the time its taken to do the job ) to take it from there i wasnt happy with the job i wasnt happy from the start with the time the job took because there was putting my car back because i was away most of the time after the car done i had a phone call to say the parking senors on the back are not working so i asked could there have a look at it i was told no because there had booked in more work I WANT BE GOING BACK THERE AGAIN JUST BE CAREFUL IF YOU GO THERE and also broke thr front grill on my car and then try to blame the other garage

Visited With

My vehicle

Visited In

Aug 2022

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Servicing, Repairs

Additional Services

Car cleaned

Good Points

Nothing

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"1 out 10 "

By Philip a higgs, 5 August 2022

Read More

The car went in for air conditioning fault and a service 5 weeks later i had the car back with a bill for £1850 for the air conditioning (warranty payed some ) and a £ 700 service bill but the best thing was half way through the job the owner john told me if i dont like it to take the car away (as in the time its taken to do the job ) to take it from there i wasnt happy with the job i wasnt happy from the start with the time the job took because there was putting my car back because i was away most of the time after the car done i had a phone call to say the parking senors on the back are not working so i asked could there have a look at it i was told no because there had booked in more work I WANT BE GOING BACK THERE AGAIN JUST BE CAREFUL IF YOU GO THERE and also broke thr front grill on my car and then try to blame the other garage

Visited With

My vehicle

Visited In

Aug 2022

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Servicing, Repairs

Additional Services

Car cleaned

Good Points

Nothing

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"First Class from start to finish"

By Colin Watkins, 10 February 2022

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Had only purhased the car privately aboit a week ago so it needed a service and few bits and pieces, talked to Chris and everything was sorted. (GREAT BLOKE).

Visited With

My vehicle

Visited In

Feb 2022

Cost

£100-£500

Duration

1-3 days

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Online booking

Good Points

done the work they promised to do and kept me informed

Bad Points

nothing to report

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent work"

By Julian Barrett-Higgs, 8 January 2022

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Have used Promotive before to have an Engine replaced some years ago with a previous vehicle of mine. This time i took my Land Rover Freelander2 in to have the Gearbox replaced. Chris contacted me to let me know of some other issues they had found which also needed to be done. So ended up having the clutch and DMF replaced which made sense while the Gearbox was off and saved further cost later on. Would have been a quicker job but unfortunately there was a holdup obtaining an engine mount from Land Rover as Promotive had discovered the existing one needed to be replaced, but that wasn't Promotives fault. Would thoroughly recommend using this Garage and will definitely use them again in the future should i need to

Visited With

My vehicle

Visited In

Jan 2022

Cost

£1000 plus

Duration

1-2 weeks

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Online booking

Good Points

Kept me Informed

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Dependable, efficient and the staff are pleasant."

By John P. Jones, 15 November 2021

Read More

3 years ago I abandoned the Main Dealer from whom I bought the car new because it ceased to offer a pick up and collect service and also moved the garage out of central Cardiff. I then moved to Promotive and am very glad to have done so. Not a high mileage car but like its owner getting long in the tooth so it needs a bit of vigilant care and Promotive is providing exactly this at a significantly less cost than the dealer.

Visited With

My vehicle

Visited In

Nov 2021

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Reliable with well presented and clear invoicing.

Bad Points

Not a convenient place to drop off a car.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"No worries "

By Martin Faulkner, 3 July 2021

Read More

Very good garage would recommend it without hesitation

Visited With

My vehicle

Visited In

Jul 2021

Cost

£1000 plus

Duration

3-7 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Transparent

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Absolute rip off"

By Anonymous, 27 May 2021

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I was quoted nearly 500 pounds to do an oil service and filter on my x5 gearbox had a call later in the day to tell me if I want all the oil changing in the gearbox it would be an additional 150 plus vat.. Next day called me again to tell me my door handle has snapped and they want me to pay for it at 90 pounds plus vat after they broke it.. Threatening behaviour wouldn't release my car until I paid them in cash and would not write paid under protest on the receipt.. Very bad service throughout and ups the price of the job when halfway thru it.. No care for customers cars and shocking attitude.. Avoid like the plague

Visited With

My vehicle

Visited In

May 2021

Cost

£500-£1000

Duration

1-3 days

Visited For

Servicing

Good Points

Nothing at all

Bad Points

They kept putting prices up and broke the door handle on my car

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very high service levels, went out of his way to help us."

By Anonymous, 1 September 2020

Read More

On day 1 of holiday 4 hours away from home rear window dropped completely. Phoned and saved our trip by agreeing to look at car immediately despite being busy. Friendly service and solved problem at reasonable cost. Went out of way without needing to as no history with us. Had called 2 other garages in area who couldn't / wouldn't help. Give them a go.

Visited With

My vehicle

Visited In

Aug 2020

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Great customer service

Good Points

Solved the problem immediately despite workload for fair price

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"very professional and friendly "

By ross ford, 5 April 2019

Read More

My care is 10 years old. However, when it came out of the garage it felt brand new, a completely different feeling in the drive. I will definitely be going back. also added bonus very reasonable price

Visited With

My vehicle

Visited In

Apr 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Courtesy car

Good Points

they kept me informed throughout of what was going on

Bad Points

Very clean and tidy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"They know their stuff"

By Anonymous, 5 November 2018

Read More

Was put off a bit by the other review but went with them anyway and my car was fixed quickly and no problems since, thanks promotive :)

Visited With

My vehicle

Visited In

Sep 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

quick turnaround

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Untrustworthy"

By Denis Rossiter, 22 April 2017

Read More

Bought a mini from this garage and had nothing but problems with it from the start. The car broke down frequently with electrical faults, but hey, I have 6 months warranty on it.... No problemo! Phone Promotive to get it sorted. Not as easy as you would think. They kept giving me the run around until the 6 months warranty was up, they did eventually have the car in to look at it and gave it back with the problems resolved, so I thought... I bought it on the understanding that it had a new clutch and timing belt fitted. 96,000 miles on the clock when purchased, at 101,000 the car left me stranded. Got it towed to a BMW specialist only to discover the clutch had gone. £1000 to repair, and that was cheap. The car has continuously let me down time and time again with various faults mainly electrical but also mechanical. The car still hasn't done 103,000 miles and the faults are endless. Stay well clear of these cowboys. I could go on and on with the faults on this car, but, I can't be bothered. Just stay away from Promotive, Discs, near Newport. NI want to give a zero rating on all accounts but the computer says....NO! So I have to give one undeserved star. Overall rating...0 Expertise. ....0 Helpfulness,.....0 Quality of service... 0 Speed.......................0

Visited In

Jan 2020

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Unable to diagnose fault even with repeat visits over past 9 months"

By Anonymous, 6 April 2017

Read More

Really sorry to have to post this, but really disappointed with the overall service from promotive in Rogerstone Newport. Paid a substantial amount of money 9 months ago for some work, and car been back x 4 times since under warranty. Promotive have been Unable to diagnose problem On previous visits and on the 4th occasion, this week advised on further work needed at further cost to me!! I would question the quality/expertise here. We felt the problem as highlighted now should have been picked up on previous checks (last visit just 3 weeks ago). We did have an independent diagnosis completed this week which confirmed the same fault code and message as promotive stated on previous visits. Promotive tried to tell me that we had had work done on the vehicle since (the only garage the car has seen recently is promotive!! ) and now has proceeded in relieving me of further cash for yet another diagnosis check!! We just want the car sorted and saw promotive as a capable garage (used before over the years) to fix. We are no longer prepared to waste any more time and money in using promotive for any work and are now having to take the car elsewhere for the fix. A total loss of confidence and trust here, and although dealing with the owner have been mostly amicable, having challenged him on this occasion, amicable is not a word I would use in his response or service levels today, I won't be using promotive in Rogerstone again, nor would I recommend.

Visited In

Jan 2020

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, knowledgable and did a professional job."

By mmmark, 16 May 2016

Read More

I used Promotive to service my 2003 Seat Leon TDI. Despite this not being one of their 'core' brands (they're BMW/MINI specialists) they did a great job on the car, and the cost was reasonable for the amount of work being done. Will continue to use them while based in Newport.

Visited In

Dec 2015

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Good service at a competitive price"

By Graham D, 31 January 2013

Read More

I had my BMW 525D serviced (oil service and microfilter changed) on the 24th Jan 2013. I saved £100 compared to the special offer price I'd received in the post from the local BMW franchise, the staff were friendly and courteous and my car was cleaned. I'll be using them again and I'd recommend them to others.

Visited In

Jan 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Independent BMW & MINI Specialists"

By walesjos, 17 March 2012

Read More

Simply excellent!

Visited In

Mar 2012

Visited For

MOT, Servicing, Repairs, Tuning

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

A&S Motors

Read More

Express Vehicle Services Ltd, Cardiff

Read More

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