Promotive, Newport

This is a very reliable and trustworthy facility who more than provide and offer both an excellent, dedicated and reliable service and commitment. The services provided have been excellent and beyond expectations and can with complete confidence offer a full personal recommendation!

The car went in for air conditioning fault and a service 5 weeks later i had the car back with a bill for £1850 for the air conditioning (warranty payed some ) and a £ 700 service bill but the best thing was half way through the job the owner john told me if i dont like it to take the car away (as in the time its taken to do the job ) to take it from there i wasnt happy with the job i wasnt happy from the start with the time the job took because there was putting my car back because i was away most of the time after the car done i had a phone call to say the parking senors on the back are not working so i asked could there have a look at it i was told no because there had booked in more work I WANT BE GOING BACK THERE AGAIN JUST BE CAREFUL IF YOU GO THERE and also broke thr front grill on my car and then try to blame the other garage

The car went in for air conditioning fault and a service 5 weeks later i had the car back with a bill for £1850 for the air conditioning (warranty payed some ) and a £ 700 service bill but the best thing was half way through the job the owner john told me if i dont like it to take the car away (as in the time its taken to do the job ) to take it from there i wasnt happy with the job i wasnt happy from the start with the time the job took because there was putting my car back because i was away most of the time after the car done i had a phone call to say the parking senors on the back are not working so i asked could there have a look at it i was told no because there had booked in more work I WANT BE GOING BACK THERE AGAIN JUST BE CAREFUL IF YOU GO THERE and also broke thr front grill on my car and then try to blame the other garage

Had only purhased the car privately aboit a week ago so it needed a service and few bits and pieces, talked to Chris and everything was sorted. (GREAT BLOKE).

Have used Promotive before to have an Engine replaced some years ago with a previous vehicle of mine. This time i took my Land Rover Freelander2 in to have the Gearbox replaced. Chris contacted me to let me know of some other issues they had found which also needed to be done. So ended up having the clutch and DMF replaced which made sense while the Gearbox was off and saved further cost later on. Would have been a quicker job but unfortunately there was a holdup obtaining an engine mount from Land Rover as Promotive had discovered the existing one needed to be replaced, but that wasn't Promotives fault. Would thoroughly recommend using this Garage and will definitely use them again in the future should i need to

3 years ago I abandoned the Main Dealer from whom I bought the car new because it ceased to offer a pick up and collect service and also moved the garage out of central Cardiff. I then moved to Promotive and am very glad to have done so. Not a high mileage car but like its owner getting long in the tooth so it needs a bit of vigilant care and Promotive is providing exactly this at a significantly less cost than the dealer.

Very good garage would recommend it without hesitation

I was quoted nearly 500 pounds to do an oil service and filter on my x5 gearbox had a call later in the day to tell me if I want all the oil changing in the gearbox it would be an additional 150 plus vat.. Next day called me again to tell me my door handle has snapped and they want me to pay for it at 90 pounds plus vat after they broke it.. Threatening behaviour wouldn't release my car until I paid them in cash and would not write paid under protest on the receipt.. Very bad service throughout and ups the price of the job when halfway thru it.. No care for customers cars and shocking attitude.. Avoid like the plague

On day 1 of holiday 4 hours away from home rear window dropped completely. Phoned and saved our trip by agreeing to look at car immediately despite being busy. Friendly service and solved problem at reasonable cost. Went out of way without needing to as no history with us. Had called 2 other garages in area who couldn't / wouldn't help. Give them a go.

My care is 10 years old. However, when it came out of the garage it felt brand new, a completely different feeling in the drive. I will definitely be going back. also added bonus very reasonable price

Was put off a bit by the other review but went with them anyway and my car was fixed quickly and no problems since, thanks promotive :)

Bought a mini from this garage and had nothing but problems with it from the start. The car broke down frequently with electrical faults, but hey, I have 6 months warranty on it.... No problemo! Phone Promotive to get it sorted. Not as easy as you would think. They kept giving me the run around until the 6 months warranty was up, they did eventually have the car in to look at it and gave it back with the problems resolved, so I thought... I bought it on the understanding that it had a new clutch and timing belt fitted. 96,000 miles on the clock when purchased, at 101,000 the car left me stranded. Got it towed to a BMW specialist only to discover the clutch had gone. £1000 to repair, and that was cheap. The car has continuously let me down time and time again with various faults mainly electrical but also mechanical. The car still hasn't done 103,000 miles and the faults are endless. Stay well clear of these cowboys. I could go on and on with the faults on this car, but, I can't be bothered. Just stay away from Promotive, Discs, near Newport. NI want to give a zero rating on all accounts but the computer says....NO! So I have to give one undeserved star. Overall rating...0 Expertise. ....0 Helpfulness,.....0 Quality of service... 0 Speed.......................0

Really sorry to have to post this, but really disappointed with the overall service from promotive in Rogerstone Newport. Paid a substantial amount of money 9 months ago for some work, and car been back x 4 times since under warranty. Promotive have been Unable to diagnose problem On previous visits and on the 4th occasion, this week advised on further work needed at further cost to me!! I would question the quality/expertise here. We felt the problem as highlighted now should have been picked up on previous checks (last visit just 3 weeks ago). We did have an independent diagnosis completed this week which confirmed the same fault code and message as promotive stated on previous visits. Promotive tried to tell me that we had had work done on the vehicle since (the only garage the car has seen recently is promotive!! ) and now has proceeded in relieving me of further cash for yet another diagnosis check!! We just want the car sorted and saw promotive as a capable garage (used before over the years) to fix. We are no longer prepared to waste any more time and money in using promotive for any work and are now having to take the car elsewhere for the fix. A total loss of confidence and trust here, and although dealing with the owner have been mostly amicable, having challenged him on this occasion, amicable is not a word I would use in his response or service levels today, I won't be using promotive in Rogerstone again, nor would I recommend.

I used Promotive to service my 2003 Seat Leon TDI. Despite this not being one of their 'core' brands (they're BMW/MINI specialists) they did a great job on the car, and the cost was reasonable for the amount of work being done. Will continue to use them while based in Newport.

I had my BMW 525D serviced (oil service and microfilter changed) on the 24th Jan 2013. I saved £100 compared to the special offer price I'd received in the post from the local BMW franchise, the staff were friendly and courteous and my car was cleaned. I'll be using them again and I'd recommend them to others.

Simply excellent!