Promotive, Newport

Ranked #217 of 343 in Wales

Services: MOT, Servicing, Tyres, Exhausts

Unit 10 Wern Trading Estate Rogerstone

NEWPORT

Gwent

NP10 9FQ

Call 01633 891122

Reviews

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Recommended

"very professional and friendly "

By ross ford, 5 April 2019

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My care is 10 years old. However, when it came out of the garage it felt brand new, a completely different feeling in the drive. I will definitely be going back. also added bonus very reasonable price

Visited With

My vehicle

Visited In

Apr 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Courtesy car

Good Points

they kept me informed throughout of what was going on

Bad Points

Very clean and tidy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"They know their stuff"

By Anonymous, 5 November 2018

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Was put off a bit by the other review but went with them anyway and my car was fixed quickly and no problems since, thanks promotive :)

Visited With

My vehicle

Visited In

Sep 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

quick turnaround

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Untrustworthy"

By Denis Rossiter, 22 April 2017

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Bought a mini from this garage and had nothing but problems with it from the start. The car broke down frequently with electrical faults, but hey, I have 6 months warranty on it.... No problemo! Phone Promotive to get it sorted. Not as easy as you would think. They kept giving me the run around until the 6 months warranty was up, they did eventually have the car in to look at it and gave it back with the problems resolved, so I thought... I bought it on the understanding that it had a new clutch and timing belt fitted. 96,000 miles on the clock when purchased, at 101,000 the car left me stranded. Got it towed to a BMW specialist only to discover the clutch had gone. £1000 to repair, and that was cheap. The car has continuously let me down time and time again with various faults mainly electrical but also mechanical. The car still hasn't done 103,000 miles and the faults are endless. Stay well clear of these cowboys. I could go on and on with the faults on this car, but, I can't be bothered. Just stay away from Promotive, Discs, near Newport. NI want to give a zero rating on all accounts but the computer says....NO! So I have to give one undeserved star. Overall rating...0 Expertise. ....0 Helpfulness,.....0 Quality of service... 0 Speed.......................0

Visited In

Jan 2020

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Unable to diagnose fault even with repeat visits over past 9 months"

By Anonymous, 6 April 2017

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Really sorry to have to post this, but really disappointed with the overall service from promotive in Rogerstone Newport. Paid a substantial amount of money 9 months ago for some work, and car been back x 4 times since under warranty. Promotive have been Unable to diagnose problem On previous visits and on the 4th occasion, this week advised on further work needed at further cost to me!! I would question the quality/expertise here. We felt the problem as highlighted now should have been picked up on previous checks (last visit just 3 weeks ago). We did have an independent diagnosis completed this week which confirmed the same fault code and message as promotive stated on previous visits. Promotive tried to tell me that we had had work done on the vehicle since (the only garage the car has seen recently is promotive!! ) and now has proceeded in relieving me of further cash for yet another diagnosis check!! We just want the car sorted and saw promotive as a capable garage (used before over the years) to fix. We are no longer prepared to waste any more time and money in using promotive for any work and are now having to take the car elsewhere for the fix. A total loss of confidence and trust here, and although dealing with the owner have been mostly amicable, having challenged him on this occasion, amicable is not a word I would use in his response or service levels today, I won't be using promotive in Rogerstone again, nor would I recommend.

Visited In

Jan 2020

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, knowledgable and did a professional job."

By mmmark, 16 May 2016

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I used Promotive to service my 2003 Seat Leon TDI. Despite this not being one of their 'core' brands (they're BMW/MINI specialists) they did a great job on the car, and the cost was reasonable for the amount of work being done. Will continue to use them while based in Newport.

Visited In

Dec 2015

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Good service at a competitive price"

By Graham D, 31 January 2013

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I had my BMW 525D serviced (oil service and microfilter changed) on the 24th Jan 2013. I saved £100 compared to the special offer price I'd received in the post from the local BMW franchise, the staff were friendly and courteous and my car was cleaned. I'll be using them again and I'd recommend them to others.

Visited In

Jan 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Independent BMW & MINI Specialists"

By walesjos, 17 March 2012

Read More

Simply excellent!

Visited In

Mar 2012

Visited For

MOT, Servicing, Repairs, Tuning

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Express Vehicle Services Ltd, Cardiff

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A&S Motors

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