Premier Motors, Aberdeen

Ranked #197 of 440 in Scotland

212 Hardgate

Aberdeen

Aberdeenshire

AB10 6AA

Call 01224 211392

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"Avoid. "

By Anonymous, 24 November 2023

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I took my BMW x5 to Premier Motors for air filter replacement. I thought this was a fairly easy replacement and can be done at this garage. I was wrong and I am paying a heavy price. A day earlier I had been at BMW John Clark for a driving stabilisation calibration and an air bag replacement recall a week prior. During both visit to John Clark, I had a VHC ( Vehicle Health Checks) on both visits done. BMW John Clark gave all clear no major problems. I got a checklist and video recording all clear from BMW. I got an invoice of £126 from Premier Motors, paid and drove out of their garage. I immediately noticed a knocking sound from the front and rear tension assembly. The type of noises you hear when your tension strut and suspension is failing. I called Premier Motor from car in built phone system and spoke with Mr R. C to enquire if any work was done on my suspension or tension. Mr R.C informed me that they only replaced the air filter and car was not on the ramp. Prior to leaving my car at Premier Motor, front and rear tensions and suspension assemblies were fine, and BMW gave my X5 all clear on two health checks. Car was great until I visit Premier Motor! I decided to drive the car around the same route I drive and it was as if I was driving a different car! Next day, I revisited Premier Motors to get some clarity. I met with Mr R. C who informed me that none of the mechanics are available now and he requested I bring the vehicle the next car. I decided to go back to BMW John Clark to request a road test and a new VHC (Vehicle Health Check). The result of the road test and VHC confirms my suspicions. Within a couple of days, I went from all clear no red flags to requiring front tensional assembly. I have no doubt I would be requiring a rear tension assembly and new suspension assemblies as well! WOW! All these for air filter replacement!! I went back to Premier Motors and showed Mr R. C the two VHC’s and Videos from BMW and asked him if he could explain what happened to my car. He replied that BMW is not perfect and they must have missed the front and rear tension defects on both VHC’s! I decided to share my experience with the public in the hope that others will learn from my experience.

Visited In

Nov 2023

Cost

£100-£500

Visited For

Repairs

Good Points

Nothing

Bad Points

After my visit to the garage my x5 suddenly developed front tension knocking noises

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"As Good as it Gets"

By Anonymous, 12 August 2020

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This was my second visit to Premier Motors with my M4. I was recommended them by another Garage!!!. I have an M4 which often needs specialist tools and diagnostics. Scott and his team have everything you will need. The quality of their work is first class and Scott will ALWAYS explain in simple terms whats needed and go out of his way to help. Im very fussy about my car and for me Premire Motors is as good as it gets.

Visited With

My vehicle

Visited In

Mar 2020

Cost

£100-£500

Duration

5-9 hours

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Online booking

Good Points

Fantastic Service, Very helpful, Explain problem, great value, VERY knowledgeable on M4

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Honest and professional "

By wsh, 8 August 2018

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My rear brakes were due for service and my MOT was also due in September, so Scott suggested I wait until the start of August and he would do them together. Great job and happy with the price. I would recommend this garage for work to be carried out especially if you have a BMW.

Visited With

My vehicle

Visited In

Aug 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Rear brakes and MOT

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Good job carried out at an honest price.

Bad Points

Scott the owner takes an interest in you the customer and gives you good advice.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fabulous"

By S the G, 6 January 2017

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Great experience. I had queries about a light coming on my dashboard. Despite being really busy that day, Scott asked me to pop by to check my vehicle was safe to drive, free of charge. So great for a novice driver. Booked my MOT whilst there. The service was quick efficient and I'm delighted. So great to have another garage for my mini rather than the one that monopolises Aberdeen. I will definitely be recommending to all my friends who also love the mini experience. Go here, you'll find Scott is just a great genuine guy who definitely knows his stuff!

Visited In

Jan 2017

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"BMW trained independent local garage service"

By 3 car oggi, 24 April 2014

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Scott the owner is a reliable and knowledgeable mechanic who specialises in BMW servicing and repairs. He has many years experience having been trained by the local main dealer.

Visited In

Dec 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Greenbank 4x4 Centre, Aberdeen

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Fintray Garage, Fintray

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