PMW Ltd

Simply outstanding service every time I use them! Completely professional - honest- and friendly. I've been using them for several years as I've change my car from an SLk to a Porsche and I can't recommend them highly enough. Try them once and you'll see what i mean!

Worked on a problem that I was anxious about and was expecting bad news when I had the call. Although further works are required to bring the vehicle up to 100%, they informed me about that on their report. A big relief that most of the issues were sorted!

I own a Land Rover Defender130, and wanted a Dinitrol underbody treatment for my Landy. Due to other specialised works for my Landy that was carried out elsewhere, in the same vicinity, I selected PMW for the Dinitrol treatment, to be carried out at the same time, as they are dedicated and authorised to do the Dinitrol treatment. I live a mere 2 hours away from PMW, i dropped the Landy with them to do the treatment. The initial Dinitrol treatment by PMW was done early spring 2019. By closer inspection on the bridge, after collection, it still showed areas that needed readdressing, I got in touch with PMW, and the Garage Manager, Daniel, my point of contact, after corresponding in length, we both agreed to have the car back at PMW! So I brought the Landy back in October and met up with Daniel at PMW. We both inspected the underbody, Daniel agreed and offered to take on the project to try to tackle the stubborn areas. At this stage the main focus was on the redo of the treatment, done a few months earlier by PMW, and to see what could be improved. Daniel, was adamant to get it right, so I left my Landy under his care. Before i got home after dropping off my Landy with Daniel, i already received images and an update from Daniel about the progress, this has remained throughout the process with daily reports etc! As I got the Landy back, after a week, I was of course curious to see if Daniel was able to deal with the issues. After careful inspection I am happy to say that I am very impressed with the work carried out by PMW and the professional approach from Daniel. PMW has been able to achieve a high standard of protection for my Landy, and will certainly consider future treatments with them. All in all a very happy customer!

From the moment you contact either Dan or Chris, manning the phones, you feel you're in safe hands, Very efficient, no BS, just simple, professional and clear communications. I came across this garage by chance after my local Mercedes garage had treated me badly... In a way, I'm glad they did, because it pushed me toward PMW who have now been servicing and/or repairing my vehicle for last couple of years. Mine was due in for a service this week.. but when I told them I had an engine alert on the dash, the immediately brought the work forward - great service in all respects. I heartily recommend them.

Guys at PMW looked after my BMW M3, carrying out a vehicle health check after I bought second hand. They was able to provide me with help and provide advice with what to look for and how to maintain. Was so pleased with the quality of their service and their approach to customer service is incredible. Highly recommend.

Thank you Chris and Daniel and the Mechanic who found the fault on my car. Excellent service and people who take pride in the work unlike the BMW main Stealers. Top Guys thanks!

Having used PMW a number of times in the past when we had previous BMWs, knew they were the best local specialists. My AUX feed seemed to have disappeared and needed investigation and potential recoding. They could have charged me an hours labour and told me they had resolved, but honest enough to tell me was actually now working of its own accord and no charge.

I cannot recommend this garage, highly enough.

I first became aware of this garage when I had a problem with my Mercedes 300CE (20 years old) and I was treated with courtesy and determination to get to the bottom of the problem - when other garages were either not interested or unable to work the problem out. It took a while, but PMW never gave up and the problem was resolved. I have switched both of our cars to PMW and have never had a moment of regret.

I have used this garage for many years now with both BMW and Mercedes vehicles. At all times the staff have been helpful and totally honest about any issues with the vehicle(s). At no stage have I been "pressurised" into having something done. All work has been explained as to what and why it is required, and has been completed on time, every time. I would not consider going to another garage.

I have a BMW E60 530D with 150k miles on the clock and they've looked after my car for the past 4 years and wouldn't trust anyone else. Owning a second hand high mileage BMW I understand several things will need replacing / maintaining, so over the years I've had a new clutch, alternator, injectors and other bits n bobs that have all been very reasonably priced and skillfully diagnosed / installed. They have recently moved to bigger premises (showing how good they are) and all of their technicians are expertly trained with great knowledge of all things BMW. I regularly deal with Daniel who knows my car very well and I trust all his recommendations / does a fantastic job. Overall I commute from Surrey to Essex, colleagues think I'm somewhat daft, but despite the inconvenience for me the expertise + value for money pays for itself several times over.

I have used PMW for the past 7 years or so having been let down by a different garage who charged for an item that they never fitted. Early on in the relationship with PMW, there was an issue with software updates to my vehicle which meant the engine management unit needed to be replaced. The guys had not warned me of this possibility and recognised that they should have done, so they paid for the new unit themselves and also covered the labour. The total cost would have been approaching £1,000. This demonstrates integrity to me and I have been a regular and happy customer ever since. They are super efficient, genuinely nice guys and always happy to provide advice and make recommendations of third parties where appropriate. A breath of fresh air after having been ripped off by previous garage!

Had new discs and pads allround for £450. Alot cheaper than main dealers £700 and slightly cheaper than a smaller one man band at £500. Will be using again

Book in painless, car picked up from my place of work, service done and informed of progress along the way, car delivered back. Brilliant as always.

I have been using this garage for the last 6 years. The service is fantastic and attention to customer care is also first class. My vehicle has just had its MOT and was serviced at the same time. Dropped off on my way to work and ready for collection at 11.15am. I cannot fault this garage and would highly recommend it.

I've taken two of my cars in here - Daniel is a great help - very knowledgable on BMWs - they do what they say and don't carry out any unnecessary work - I've been really pleased with their work - they use BMW parts and the proper recommended Castrol Edge oil. Miles better than writing a blank cheque at BMW main dealers!

I have been fortunate enough to own many BMW's since 1992 and during that time I have visited many BMW main dealers and specialists. My best experience of main dealers was Chandlers in Hailsham and the best specialist by far is PMW. I had some initial questions concerning swirl flap removal and Daniel was more than happy to explain the process on the phone and via email. I decided to go ahead with the work and have my air conditioning serviced at the same time. Daniel was aware of a tight deadline on Saturday morning and he was more than willing to accommodate. I arrived at 8.30am and was warmly greeted by Stuart. He knew who I was and what work was being done. This was despite the garage being full of other cars. A nice touch and this level of service is rare. I had travelled from Brixton to Essex and Stuart was happy for me to wait whilst the work was carried out. He has a wealth of experience in the car trade and like Daniel he was more than happy to make time to answer any questions. He also explained the re-mapping process in great detail and this is something that I'm now considering. Chris the technician was also very helpful in showing me the items he had replaced. I'll certainly be taking my car back to them for servicing in July.

I have used PMW for some years now, for servicing and repairs to my and my wife's cars, without and issues at all. They keep you informed, should anything unknown arise when they are working on your vehicle, and don't just go ahead and do it without giving you good honest advice and a price first. Overall we have been delighted with their service, and even my son in law now used them. I Would recommend them to anyone. KenB.

Following a recommendation I took my VW Transporter to PMW with a Coolant problem. My usual Service Agent had been unable to diagnose the problem and showed little enthusiasm for further investigation. PMW diagnosed a water pump fault which they replaced the same day. I have been back on three occasions since, with problems which others have been unwilling to tackle and each time faults have been quickly resolved. The most recent was a Brake pad wear warning light which was on constantly despite the pads having been renewed. This fault was diagnosed and corrected in less than an hour. I cannot recommend these people highly enough.

I have taken my BMW 525D to PMW twice over the last six months. Both times they have gone the extra mile for me. The second time they diagnosed a tricky fault which the ECU was misreporting, but because I couldn't afford to buy the part needed to make the repair, they didn't charge a penny for the hours spent identifying the problem. On top of that, they make a real effort to buy replacement parts at low prices, e.g. going direct to Bosch for parts manufactured by Bosch and re-sold by BMW. And they are friendly, no bullshit, and really know their BMWs. I travel down from London to get my car into this garage -- that's how highly I think of PMW.

I had an intermittent problem with my 3.0 Z4. without any pattern with outside/ engine temperature, fuel, how I drove the car, sport mode etc.., on occasion it would drive like the timing was off. It wasn't noticeable to passengers and very difficult to describe, but as a driver once I knew it was there, it ruined the car. It wasn't as quick as normal. Tried 2 garages: I took it to BMWsport in Bexleyheath and they had it twice, put a lot of miles on it (far too many - may have been lent to an apprentice over a weekend - would suggest logging miles accurately if any readers consider leaving car with them) , didn't tend to call back with updates, changed a part and after all of it was £500 lighter without the problem fixed. They couldn't fix it and suggested I go to a main dealer. The 2nd time they had the car they didn't charge for any of their time, and to be fair it was a difficult problem to resolve as the car was often absolutely fine. They had the car overall for around 3 weeks. Was recommended to try PMW in Chelmsford as I didn't want to go to a main dealer. As a service it was absolutely exemplary. They took the car and used it on short trips, noticed the problem within 2 days, said how many miles they put on each day. They called after running diagnostics and came back with 2 suggestions; both of which they did and it has fixed the car. It runs like new now. Peter the owner called every day with updates so I never chased and the whole set-up was very professional. I live in central London so it's a long journey to Chelmsford but if I ever need a repair again I'll go to PMW straight away.

I had a problem with my 2005 BMW X3 that was smoking excessively and losing power occasionally. My local garge suggested I took it to a BMW main dealer for a diagnosis (Cooper's of Chelsford). Having agreed tp pay for a £99 diagnosis, the main dealer wanted me to pay £1900-£2000 to remove the head and 'de-coke' the engine - they then said that this may not cure the problem! Despite their efforts to convince me that the car was 'undriveable I took it away for a second opinion. Following a recommendation from my neighbour I rang PMW. On the phone they suggested 3 or 4 potential things that it could be. I booked it in and, when phoning to check on progress, one of the problems suggested on the call turned out to be the problem. It was a common, known fault with X3's of this age - the crankcase breather (since redesigned and changed) should be changed every 3rd oil change - mine hadn't been changed in 120,000 miles!! PMW changed it and my total bill, including the diagnostic tests I had requested and a test drive, came to £117. It has cured the problem. Good job I didn't spend the £2000 with Cooper's!!