Platts Of Marlow

Ranked #73 of 117 in Buckinghamshire

Services: MOT, Servicing

West Street

MARLOW

Buckinghamshire

SL7 2NJ

Call 01628 890101

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"Incredibly poor customer service, over charge and poor car service"

By anon44, 23 April 2021

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Just a matter of days after my car went in for a service and MOT, which was just before the warranty ran out, things started to go wrong. Some issues I didn't notice until about a day or two after the warranty expired. Bear in mind this car has only 17000 on the clock. They took no responsibility or consideration about the timing of the new issues and would not even consider that their work during the service could have caused the faults, let alone admit that they missed things that could have been repaired during the warranty period. I took it back to them for repairs and they estimated repair costs of over £400 for several items including a software update (this is about 10% the current value of the car) - they wouldn't even check if the software update had been available at the time of the service when the car was still under warranty. I refused the work and now have to pay £90 to get my car back because they spent an hour diagnosing the issues and fixing a wire behind the dashboard that had somehow fallen out which had stopped my air conditioning working - the air conditioning had been working perfectly fine before the service. No flexibility possible in terms of pricing or individual cases. They are overpriced anyway. 0/10 for customer service. 0/10 for car service

Visited With

My vehicle

Visited In

Apr 2021

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Good Points

Nothing

Bad Points

Poor quality, too expensive

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Knowledgable & trustworthy service team who work on all manufacturers cars "

By Anonymous, 10 December 2018

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Great overall service from an efficient Service Manager & friendly team, from quote to getting car back on the road for reasonable price. The car was cleaned when ready to collect. I will definitely use this garage in the future.

Visited With

My vehicle

Visited In

Dec 2018

Duration

1-5 hours

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Knowledgeable Service Manager & friendly team, reliable and reasonable prices.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Unhelpful"

By Gerald Murray, 26 November 2018

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I visited the parts department to pick up a wiper arm and new blades. I asked service if they could fit. At first they said yes for £22. Then a girl asked what time I wanted it done tomorrow. I explained that if it rained I could not drive the car. She asked if i wanted to leave it. Not at all helpful. I took it to Justins Restorations in Maidenhead. He fitted it in approx. 5 minutes.

Visited With

Family member's vehicle

Visited In

Nov 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing

Bad Points

No common sense, unhelpful

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Graysheen Garage, Gerrards Cross

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Prince Brothers, Twyford

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