Pilgrim's of March, March

Ranked #82 of 123 in Cambridgeshire

Services: MOT, Servicing, Tyres, Exhausts, Used cars

5 Melbourne Avenue

March

PE15 0EN

Call 01354 652361

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Recommended

"Very professional family run dealership"

By Jim Page, 21 April 2018

Read More

Have been a customer of Pilgrims for a number of years and have been treated with utter respect from the owners and staff at all times.

Visited With

My vehicle

Visited In

Apr 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

The staff are very polite & efficient

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very fast"

By Anonymous, 22 March 2018

Read More

Fantastic couldn’t be happier lexi

Visited With

Friend's vehicle

Visited In

Oct 2017

Cost

£100-£500

Duration

1-5 hours

Visited For

New tyres

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

I got to have a nice cup of tea while I waited

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic "

By Anonymous, 22 March 2018

Read More

I seen to very quickly and everyone was very polite. Cj

Visited With

Friend's vehicle

Visited In

Dec 2017

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Itemised invoice, Great customer service

Good Points

More than happy to help

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Scott was very helpful "

By Anonymous, 22 March 2018

Read More

The mechanic took his time to help me understand everything I needed Sharon

Visited With

Family member's vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Great customer service

Good Points

The mechanic took his time to help me understand everything I needed

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant"

By Anonymous, 19 March 2018

Read More

Excellent service, fully explained the work carried out. Scott

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Itemised invoice, Great customer service, Courtesy car

Good Points

Fully explained the work carried out

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Me in mind"

By Anonymous, 19 March 2018

Read More

My car was in for mot last week. Thy let me know when it was going in to the garage and when it was finished. They also explained my advisories.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Looking at new car and MOT

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They kept me updated of how my car was getting on

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Reasonably priced and good service "

By Anonymous, 19 March 2018

Read More

excellent service

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Adapting to my needs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Competent"

By Anonymous, 16 March 2018

Read More

Best and friendly service I have had for a good few years from a garage....I liked the fact they thanked me for my business afterwards

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Very friendly good price for servicing

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very helpful "

By Anonymous, 16 March 2018

Read More

Excellent service definable recommend

Visited With

My vehicle

Visited In

Feb 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Itemised invoice, Great customer service, Courtesy car

Good Points

Reasonably priced service along with my car being valeted

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Helpful"

By Anonymous, 16 March 2018

Read More

Great service, would definitely recommend!

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Itemised invoice, Great customer service

Good Points

Friendly and helpful

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Professional "

By Anonymous, 16 March 2018

Read More

Very professional and done the work quickly and correctly

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Tyre change

Additional Services

Great customer service

Good Points

Friendly group of people

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic smooth process"

By Ash impey, 16 March 2018

Read More

100% would go back fantastic service and a good job done Ash impey

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

The speed in which my car was ready

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding!"

By Jack Mcloughlin, 16 March 2018

Read More

Customer care was absolutely terrific! Repaired the faults on my car beautifully! Couldn’t fault them!

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

Really friendly and professional bunch of people! Couldn’t fault anything!

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic "

By Chel, 16 March 2018

Read More

Just took delivery of my new car, always found everybody very helpful and professional

Visited With

My vehicle

Visited In

Mar 2018

Duration

1-5 hours

Additional Services

Car cleaned, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent"

By Anonymous, 16 March 2018

Read More

Alex was second to none

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Online booking

Good Points

Customer Service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Helpful "

By Anonymous, 16 March 2018

Read More

Excellent service and cheap price

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Service and cost

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"TOTAL GANGSTERS, RUN A MILE"

By Anonymous, 26 February 2018

Read More

BEWARE OF THE OWNER HE IS THE BIGGEST AND IGNORANT GANGSTER.

Visited With

Other

Visited In

Feb 2017

Cost

£1000 plus

Duration

1-2 weeks

Good Points

CERTAIN STAFF WERE A PLEASURE. COMPANY UNDESERVING OF THEM.

Bad Points

MANAGEMENT COMPLETE CROOKS

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic quality "

By Anonymous, 8 February 2018

Read More

Took my car in for a service and mot and i simply cannot fault the quality of work carried out at all, the greating when dropping the car off was pleasant and friendly something you wouldn’t expect from a garage, i was swiftly contacted when my work had been carried out and was clearly and simply walked talked through the advisories and quotes, highly recommend to anyone

Visited In

Feb 2018

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"A complete rip off in my opinion, with dreadful customer service ."

By Stephen Holloway, 7 February 2018

Read More

Took our car to Pilgrims to fix the nearside read door that wouldn't lock. We told Pilgrims that we THOUGHT it was the solenoid. They booked us in and found it wasn't the solenoid but fitted the new one anyway. They didn't do any investigation to find what was causing the door to remain unlocked, didn't call us to ask what we wanted them to do. They just ploughed on and gleefully presenters us with a bill for £223. I called their customer service people to remonstrate. They said it is our fault as we told them it was the solenoid. I said that they are, supposedly, the experts so why couldn't they at least locate the fault and fix it instead of leaving us with an insecure vehicle? The so called customer care person just blamed us again. Never, ever use these cowboy rip off merchants!

Visited In

Feb 2018

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Avoid avoid avoid"

By Anonymous, 5 February 2018

Read More

I wouldn't need recommend this garage to my worst enemy.

Visited In

Jan 2018

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Beware!"

By Like Cars, 6 September 2017

Read More

Without doubt the most unpleasant experience that I have ever had at a car dealership.

Visited In

Sep 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Slick main dealer looks, Arthur Daily dodgy experience."

By K Keeble, 14 August 2016

Read More

Avoid at all cost. Once you have paid their staff are not interested in any problems. Also the "free" warranty covers hardly any parts or issues. We had work done under the warranty and work not covered, which was of a poor standard and loads of corners cut. The customer care and duty of care does not exist, they only care about getting as much money out of you as possible. Don't be fooled this is a car dealership who looks professional are nothing more than a back street, porta cabin "Arthur Daley ".

Visited In

Jun 2016

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling"

By Zoodalai, 21 December 2015

Read More

We drove some distance to view a car we thought looked great. We were guaranteed a 'FREE 3 Year Warranty' and was a little surprised at how great this seemed. We questioned it several times and it was confirmed, no strings attached, an absolutely free three year warranty. We even went home and checked the website and it too, confirmed, a 'FREE 3 Year Warranty'. We searched the website for terms and conditions, and there were none. It looked brilliant. On that basis, we transferred the full cost of the car and agreed to collect it a few days later. Upon arrival we were quickly presented with a page of conditions relating to the warranty. Which stated we were only entitled to the warranty providing we had all services done at Pilgrims. We explained that was not what we were told and furthermore; we probably wouldn't have purchased the car being so far away had we have known. We didn't sign the paper and said we'd go away and think about it. We checked the website when we got home and indeed they were still falsely advertising their warranties. I contacted them that evening. There was no reply but they very quickly added an asterisk and a disclaimer to their falsely advertised warranty. I contacted them again. No reply. My husband contacted them. No reply. He then spoke to the manager, who was dismissive and impolite and offered no fair solution (basically told my husband to lump it). I then contacted Trading Standards who agreed we had a very strong case, especially with our photographic evidence of the website before and after. I formally wrote to the Service Manager explained we were missold. I explained we have a young toddler and my husband works away in the week so travelling long distances for services was not realistic. He sent a rude response stating everyone is busy, we all have to do things (like drive an hour for a service) we don't want to. He was not apologetic, but realising they were in error he offered a courtesy car 'ONLY for services' ie if anything else goes wrong with the car, we're on our own! Any good, trustworthy garage would honour an agreement regardless of whether it was false advertising or not. Instead; they were all very rude, very unprofessional and had absolutely no care for us, the customer. In the end, we have decided to decline the warranty. Simply because we can't trust them to safely, honestly and accurately service or repair our car. They lied to us, then instead of being apologetic and resolving the issue in a prompt and professional manner they ignored correspondence, didn't apologise once and were consistently rude and dismissive. I can't think of anyone I'd be less likely to get my car serviced with. Awful awful awful dealership. I should also mention two months after they claimed they serviced, a service due light popped up and we had to have it re-serviced. With a reputable dealership, obviously.

Visited In

Sep 2015

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"An extremely professionally-run establishment."

By Silk, 8 July 2015

Read More

I purchased a Ford Fiesta Titanium from this company a few weeks ago. I am so happy with the purchase and the help and service I received from the sales and after team was outstanding! The main person my Uncle and myself dealt with was a gentleman called Simon. He was professional, courteous and extremely helpful. I won't be needing a new car for a while but if I do, I will definitely be returning to Pilgrims and hope that Simon is still working there.

Visited In

Jul 2015

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very friendly and helpful Welcoming Staff Great Garage by far."

By chappie, 17 January 2015

Read More

Have been using Pilgrims for about over 3 years,To which have brought all our 3 cars from there Very friendly Staff always helpful and nothing to much of a problem to help Customers,Would recommend them to anyone looking for a New or Secondhand Car Servicing or MOT Credit to them Keep up the good Work.

Visited In

Jan 2015

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Really friendly and helpful "

By Jessica Lee, 16 November 2014

Read More

We went to view a vauxhall astra 2.0 ex mobility and advertised as close to perfection. I have to say it was and haven't found no faults so far. Have recently noticed the parcel shelf has been damaged which has been replaced, other than that it's perfect. We were dealt with my John whitehead and he was fantastic, so helpful and would happily go back. When we picked up the car they even made sure we had enough fuel to get us home which I can say is a first for me with a garage. Spot on service!!

Visited In

Nov 2014

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Not good, £10,000 car and so rude! "

By Glad I didn't buy, 15 September 2014

Read More

I wouldn’t bother. I drove a total of 245 miles to look at a Focus that was advertised on Autotrader as ‘close to perfection.’ I’d phone earlier in the week and was offered £4,500 for my car. I phoned again just before I setting off to make sure the car was still available, how keen do they want their customers to be. On arrival the Focus was not clean and on inspection had a dent over the n/s back wheel, too may stone chips on the front bonnet and more serious the bonnet wasn’t aligned correctly. Not close to perfection. I wasn’t impressed with Simon the salesman, he offered me £3,200 for my car, not good start. I told him I wasn’t happy about the bonnet alignment, he walked off and came back with a metal tape measure and proceeded to measure the gaps in-between the bonnet and the wing, adding to the already damaged paintwork. He said, it’s only 1 mm out (he was using the inch scale but I didn’t say anything) I said hum! He said in a sarcastic manner, what is ‘hum’ supposed to mean. I replied, I’ll leave it thank you and walked away. After 3 days I still cannot believe how rude he was. 245 miles to be spoken to like that, shame on you.

Visited In

Sep 2014

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Buyers beware! "

By cozza1, 2 March 2014

Read More

I bought an 09 Mondeo Estate Titanium X TDCi from the dealer principle himself in September 2013. The car was advertised, marketed, valued and sold on the lot as a 2.0 litre and the service book was stamped indicating a full service had been done by them at that time. I later discovered the car to be a 1.8 litre and that a service had 'not' in fact been done. Two crimes were committed here, The Misrepresentation Act of 1967 and Fraud. Upon reporting this to the dealer he admitted the non service in an email but refused to refund me with the approx £500 overpayment, the difference in value between a 1.8 and. 2.0 litre. Despite having photographic evidence of the sign on the screen and the irrefutable email of admittance of fraud shockingly Ford Customer Service, Trading Standards and even my local MP refused to take up my case. In addition to this he took two payments from me of £9,990 on the day of purchase due to his incompetence with the card machine. Upon checking my internet banking it took them four days to refund the money without even an apology from him. There is more.......He also told me that it had had one local owner who was known to them but upon receipt of the V5 weeks later it became clear I was the fourth owner with one owning it for just one month. I also discovered later the car had previously suffered panel and glass damage, it broke down with an 'Engine Malfunction' message and only returned 42mpg on a run. Needless to say I am keen to share my experiences with you so you go there informed and don't suffer the same as me. I have to say though that the service department, when the service was finally done were brilliant.......just be aware of the sales dept!

Visited In

Sep 2013

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Endless trouble taken to find intermittent faults - wonderful!"

By groovgran, 3 October 2012

Read More

Over the 3 years of its life my Mondeo has developed some strange faults - a slipping clutch at 24000 miles, an intermittent and potentially lethal loss of power eventually traced to a wiring loom fault hidden up by the bulkhead, and yesterday a clunk from the back end which sounded exactly like a broken coil spring. Hours later it turned out to be four stones trapped under the bottom of the spring. Every time I take the car in, I am met with politeness and expertise, and better than those, a Service Manager, Stuart, who actually believes me when I say there's something wrong! I cannot recommend Pilgrim's too highly.

Visited In

Oct 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Ensign Motors Ltd, March

Read More

A.D. Sutton, March

Read More

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