Perrys Motor Sales Ltd

Bought a mokka X thought best trust main dealer, looked at the car noted somethings like coolant levels needed doing bought their expensive warranty under pressure. Couple of days later picked it up.didnt use it for a while only for local shopping. Went out Boxing Day and it broke down on the M18. Took them nearly a week to get it in then the not so charming service lady gave us a electric automatic to drive as a courtesy car which wasn’t fully charged two hoses and a radiator cap took them a week to fix then when we picked the car up and took it home it was still running cold though we had stated that the thermostat wasn’t working. So we informed them and was kept waiting for two hours until eventually I emailed the CEO of Perrys then it was arranged by the manager of Doncaster that they ordered the thermostat promising to pick the car up as soon as part arrived then nothing. One week later they phoned stating they would pick the car up Thursday (they know Thursday is the day I do my mother and brothers meds and shopping and needed the car) my husband said what they intended to do so I said no not again I need to see to my 94 year old Mum then. The customer service girl then got very nasty and said if it wasn’t this Thursday it would have to be next Thursday or the Thursday after this I perceive as a threat. The car is going in this Thursday but when it’s fixed I will never be shopping at Perrys for anything!

Perry's is a long established local main dealer for several makers including Ford. They are not particularly cheap but worth paying extra in the long run, especially with extras such as free UK and Europe breakdown service. I had an agreement paying a sum each month for an annual service. The only thing to pay on the day was for MOT and any extras that we agreed on. I have used several other local service centres over the years but have returned to Perry's.

Serviced my used Fiesta which I bought a year ago as a 2 year old. Very happy with work also got a repolished car back. Also had my alloy wheels repaired through insurance which I scratched through bad kerbing. First MOT followed a month later - sailed through. Very friendly and efficient staff out front. Not the cheapest but better to go to a main dealer. You know their mechanics are professionally trained.

Multi-Franchise main dealer with friendly and knowledgeable staff.