Park Lane Vehicle Repairs, Fenton
Ranked #20 of 106 in Staffordshire
Services: MOT, Servicing, Tyres, Exhausts
"Above and beyond the call on a Bank Holiday!"
By Whiskey W, 5 May 2014
Heading towards Stoke in my RAV4 on Saturday evening (7pm) the drive belt snapped! With no power steering, cooling, ABS or charge to the battery, I managed to cover a further 5 miles with numerous stops before the battery finally died. With some sound advise from Fast Lane Motors, I managed to find A2Z spares who provided me with a replacement drive belt and they further advised that Park Lane would likely be open on the Sunday. Having already tried 3 other garages all who claimed the earliest they could look at my car was the Tuesday after the Bank Holiday, Park Lane just said yep! bring her in. I managed to jump start the RAV4 for the brief 3 miles to the garage however the battery did not last the distance and broke down on a very busy 2 lane roundabout about 2 miles from the garage. On contacting Park Lane, they came out on mass to me (3 guys in total) and fitted the belt at the roadside. They then jump started the car and I followed them the final distance for them to tighten up the belt retention. On asking for costs to repair (albeit only a 30 minute job), the owner just suggested that I give his mechanic something for his troubles .... They also advised that the bottom pulley would need replacing (it was wobbling some side to side) so I am going back in a weeks time to get this repaired. Overall on a Sunday before the Monday BH I was absolutely indebted to them especially as I had to drop 2 people of at the airport later that day. Easy going and honest - and a massive assistance to me in my hour of need!