Old London Road Garage
Ranked #60 of 136 in Hertfordshire
Services: MOT, Servicing, Gearboxes, Tyres, Exhausts, Brakes
103-105 Old London Rd
St Albans
Herts
AL1 1QD
Call 01727 867214
Reviews
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"**** WORST GARAGE AWARD ****"
By Amit Kohli, 2 December 2020
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**** PLEASE PLEASE AVOID THIS GARAGE ***** I have booked for an MOT service and dropped my car in the morning and they said we will get back to me with quote and time for collection in afternoon. Richard called and said it's going to cost of 2000+ GBP, I asked the details they said, here is the break up 1000£ for gearbox having a noise issue, and other 987£ for disc brake//buckles / seat belt (which is working fine by the way) I said, 3 months back have visited your garage and your expert only told me for the noise you just drive the car for a feet or so forward and then do the reverse, and it was the trick for many cars. I explained this to Richard, and suddenly he said its OK...lets leave the gearbox. Then for remaining he said you need to pay 300£ for MOT, 518£ for buckle and seat belt and 326£ for rear disc break... I said its too much I don't want to you to do anything. When I went for collection, *** THEY PURPOSELY DID MOT WITHOUT MY PERMISSION, ENSURED ITS FAILED*** and gave me a bill of 149.95£ to collect the CAR. and you see their face off is caught red handed, in the MOT fail report ** there is NO MENTION of gear box which they quoted me 1000£ ** It's a shameful act of customer service, which they have shown today !!! ***** PLEASE AVOID THIS GARAGE AT ANY COST, YOU WILL NOT REGRET THE DECISION ****
Visited With
My vehicleVisited In
Dec 2020Cost
£1000 plusDuration
5-9 hoursVisited For
MOT, ServicingGood Points
NOTHINGBad Points
full to liesExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Superb, personal service, absolutely trustworthy expertise and advice"
By Al Green, 25 January 2020
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OLRG probably cares more about your car than even you do!
Visited With
My vehicleVisited In
Jan 2020Cost
Up to £100Duration
1-5 hoursVisited For
MOTAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
Unfailingly excellent thanks.Bad Points
There's nothing to not like.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Brilliant service, they look after my elderly mothers car which the carers need."
By Anonymous, 8 May 2019
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I trust this garage to look after my mothers car. Seamless old fashioned service.
Visited With
Family member's vehicleVisited In
May 2019Cost
£100-£500Duration
5-9 hoursVisited For
MOT, ServicingAdditional Services
Work explained, Great customer service, Pick-up and collectionGood Points
They remind me, in Lincs, that mot is due. They collect vehicle then ring me to discuss work.. pay online and they deliver back. Outstanding.Bad Points
Nothing.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Superb local expertise from a small business "
By Al Green, 19 January 2019
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Don't all go because, there'll be no room for me next time!
Visited With
My vehicleVisited In
Jan 2019Cost
£100-£500Duration
5-9 hoursVisited For
MOT, ServicingAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
Expert, enthusiastic, practical and honestExpertise
Quality of Service
Speed
Helpfulness
Value for Money
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