Old London Road Garage

Ranked #66 of 137 in Hertfordshire

Services: MOT, Servicing, Gearboxes, Tyres, Exhausts, Brakes

103-105 Old London Rd

St Albans

Herts

AL1 1QD

Call 01727 867214

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"**** WORST GARAGE AWARD ****"

By Amit Kohli, 2 December 2020

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**** PLEASE PLEASE AVOID THIS GARAGE ***** I have booked for an MOT service and dropped my car in the morning and they said we will get back to me with quote and time for collection in afternoon. Richard called and said it's going to cost of 2000+ GBP, I asked the details they said, here is the break up 1000£ for gearbox having a noise issue, and other 987£ for disc brake//buckles / seat belt (which is working fine by the way) I said, 3 months back have visited your garage and your expert only told me for the noise you just drive the car for a feet or so forward and then do the reverse, and it was the trick for many cars. I explained this to Richard, and suddenly he said its OK...lets leave the gearbox. Then for remaining he said you need to pay 300£ for MOT, 518£ for buckle and seat belt and 326£ for rear disc break... I said its too much I don't want to you to do anything. When I went for collection, *** THEY PURPOSELY DID MOT WITHOUT MY PERMISSION, ENSURED ITS FAILED*** and gave me a bill of 149.95£ to collect the CAR. and you see their face off is caught red handed, in the MOT fail report ** there is NO MENTION of gear box which they quoted me 1000£ ** It's a shameful act of customer service, which they have shown today !!! ***** PLEASE AVOID THIS GARAGE AT ANY COST, YOU WILL NOT REGRET THE DECISION ****

Visited With

My vehicle

Visited In

Dec 2020

Cost

£1000 plus

Duration

5-9 hours

Visited For

MOT, Servicing

Good Points

NOTHING

Bad Points

full to lies

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb, personal service, absolutely trustworthy expertise and advice"

By Al Green, 25 January 2020

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OLRG probably cares more about your car than even you do!

Visited With

My vehicle

Visited In

Jan 2020

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Unfailingly excellent thanks.

Bad Points

There's nothing to not like.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant service, they look after my elderly mothers car which the carers need."

By Anonymous, 8 May 2019

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I trust this garage to look after my mothers car. Seamless old fashioned service.

Visited With

Family member's vehicle

Visited In

May 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Great customer service, Pick-up and collection

Good Points

They remind me, in Lincs, that mot is due. They collect vehicle then ring me to discuss work.. pay online and they deliver back. Outstanding.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb local expertise from a small business "

By Al Green, 19 January 2019

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Don't all go because, there'll be no room for me next time!

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Expert, enthusiastic, practical and honest

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

GDK Garages & Minor Mania

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Rickmansworth Service Station

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