Newent Auto Centre

lazy workers

I took my car here have some work done on the engine and they quoted accordingly and I accepted the quote and left it with them. A few hours later I received a call saying that the job was taking longer than expected so would cost more. I refused this as their quote wasn’t far of BMW’s and it wasn’t as if they had found more work. I told them to put it back together and I would take to bmw then. They then finally agreed to honour the original quote. On collection the car was covered in dirty handprints, scratch marks in the wing they had lent in and astonishingly when I got home I found a tool left in the engine bay...... I should have known better as every time I took my previous car there it needed work and I saw this was the trend with every other customer that arrived !! This is a con set up as a legitimate business ..... avoid !!

I required an MOT certificate at short notice. I cdalled them at 5.00 on Friday and they were able to make an appointment for me the following day. I would have been severely invonvenienced had they not been so helpful.

Just before Xmas, my 2007 VVT Vectra Gearbox failed. Most Service stations in this area said "Not looking at it before the New year" But Newent AC were very helpful. They removed the gearbox on the 27th Dec, ready for dispatch to a Gearbox rebuild firm in Bristol on the 2nd January (Yes they were shut down for Xmas & new year!) It needed a complete rebuild £500 alone! - Clutch replacement also advised & accepted as a wise move at the same time - it was rather suffering from "Vauxhall shudder" All put back together & picked up on the 5th January. Total bill was £1200, of which about £700 was the parts, there was £200 of Vat in there too. All done with very little fuss & bother - as I was 180 miles from home, I was very pleased. So far the old Veccy is running very well - a good repair.

Got tyres changed here - they were quick, friendly and professional.

We took our 54 plate VW Passat in for a full service, MOT and cam belt change as we are new to the area. What a mistake. The customer communication was appalling and when we finally got the car back they had sheared off one of the front grill screws and damaged some of the trim and just left it without saying anything. It was returned for this to be fixed. When it came back to us on further inspection we noticed none of the body panels lined up properly on the front of the car from where I assume they took them off to do the cam belts. It does not look like whichever mechanic did the work took any care with our car what so ever. It might be an old car but its ours and we like it. We would not recommend anyone use this garage. It is going to cost us money to get the panels fixed as we dare not trust this garage to sort the mess they have created.

The service is appalling work is at outstandingly poor quality length of time estimated to complete car was completely wrong took about five times as long as they said they would , prices are extortionate , DO NOT TAKE YOU'RE CAR HERE