Miles Garage, Tunbridge Wells
Ranked #33 of 233 in Kent
"Unparalleled customer service"
By Anonymous, 24 September 2013
I have used this independent, family owned garage for the past three years. They have always provided friendly, honest and reliable service but this year excelled themselves in solving a particularly tricky issue with a faulty EPB on my 8 year old Focus C-max. This was clearly one of those issues where the true cause of the problem (it kept locking on and triggering emergency messages that rendered the car undrivable) was not easy to solve and which even defeated the 'expert' diagnostics of the main dealer. Eventually the car was mended but only following a number of new EPB motors being fitted and failing. It was evident that the garage ended up bearing considerable cost to themselves in sorting this problem which the proprietor declared as 'one of those things', refusing to charge me the true cost but sticking faithfully to the original quote.