Milcars Mazda

Liars not to be trusted! Was told of their drive away insurance during conversations with the salesman David Van Geene and asked about this insurance was told not to worry we'll sort it when making arrangements to pick the car up (knowing I was travelling from Wirral to London). Arrived and it was never sorted. Then told this is something I have to sort but never advised of this beforehand and never given the number to do this. David then denies ever telling me about this insurance. I contact their manager Andrew and told him this is wrong. He contradicts himself saying they don't have to tell me but should tell me about services they offer?! Andrew looks into it further and tells me about the initial conversation where I said it sounds interesting (making David a liar because he said it was never discussed) and apparently that means I'm not interested so they don't have to fully inform their customers. My advice would be don't bother go somewhere where they do what they say and can keep their story straight.

I have a 59-reg Mazda 3 1.6 diesel which suffered the 'suddenly dying' symptoms, reported in ‘Muddy pause’ 26/11/2011. This was after the car had done about 30,000 miles. For the first couple of occurrences, the technicians at Milcars Mazda (in Watford) found nothing on the engine management system. Then they made a breakthrough and were able to reproduce the problem at will, which meant they could tell when the problem was solved. And the cause? Something to do with the fuel filter because changing the filter cured the problem and there’s been no re-occurrence for the last 17,000 miles. As it was a filter problem there's no record in the EMS. The workshop foreman at Milcars told me, several weeks ago, that they have had a number of owners turning up with the same symptoms and every time a new fuel filter has solved it. Incidentally, the customer service and value for money at Milcars is remarkably good.