MBS Mercedes Specialists

Ranked #124 of 211 in Devon

Services: MOT, Servicing

29 Marsh Green Road

EXETER

Devon

EX2 8DD

Call 01392 493222

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"Expensive"

By Anonymous, 27 February 2021

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Much cheaper elsewhere

Visited In

Feb 2021

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Good Points

Expensive

Bad Points

Expensive

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A very friendly and professional outfit who explained what needed fixing and agreed a plan with me as to how to proceed."

By Patrick Tigwell, 11 August 2020

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I had bought a used SLK in January and it needed a wheel speed sensor so I took it to MBS. I took advantage of their inspection service (as I had just bought the car) for peace of mind. As well as the sensor there were quite a lot of things picked up but they took me through the list and line by line explained the best course of action. They have the Mercedes Star diagnostics which isn't cheap but now I have the peace of mind driving a car where (hopefully) everything is okay. 6 months later and everything is still fine. Additionally Alison was excellent in getting a warranty claim on the interior lighting that failed shortly after picking up the car so all in all very happy. I dread to think what all that work would have cost at the Main Dealer. Would very much recommend.

Visited With

My vehicle

Visited In

Feb 2020

Cost

£1000 plus

Duration

3-7 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Very friendly, very thorough, able to recommend pragmatic solutions e.g. welding wheels, taking me through what was required step by step

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Owner is rude,hostile,and incompetent and my car went on a 7 mile journey somewhere!!"

By Caroline Waite, 8 May 2019

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2 minutes ago Awful experience that left me in tears. I dared to ask about the fault that the garage were saying it had. And the owner was incredibly evasive I never really got to the bottom of it. And I mentioned that no one contacted me to say it failed mot but started diagnostics on it with out asking me or telling me it had failed. Plus Sam on the desk had said that some one had just got back with my car. I asked the owner if it had been taken to a test station he got very hostile and raised his voice saying the car had not left the garage. But it's been some where as the 7 miles on it tell me it has when I picked it up! After i asked for the diagnostic codes the owner became very defensive and agitated and said "tell you what just pick up your car and we wont charge you for the diagnostics test. As your clearly not happy!" I thought all garages noted down the codes for the customer in case they decided to take thier car elsewhere. I was left very upset at being spoken to in such a way when I was just trying to find out the exact problem, which was being quoted as hundreds of pounds to fix. Approx £800 so yes I shall ask questions. It felt as if they couldn't or wouldn't give me a straight answer. Why? And that as a woman taking my car in that I had no right to ask questions. And it clearly offended the owner. Never again would I use them or reccomend them.

Visited With

Other

Visited In

May 2019

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good, honest and efficient!"

By Anonymous, 3 July 2018

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Seem to know what they are talking about, my Mercedes is my pride and joy! I felt very confident in their ability to service my car which runs like a Swiss watch.

Visited With

My vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car, Online booking

Good Points

Customer service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Helpful and competent"

By Anonymous, 5 May 2016

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Checked car in for MOT and front rattle. MBS diagnosed a broken spring and also identified a rear tyre problem. They phoned within an hour of dropping off the car with the bad news. The work was all completed within the morning at a reasonable cost. I still use the main dealer for annual servicing (to maintain the Mercedes service record) but would recommend MBS for repairs etc.

Visited In

May 2016

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Professional, competent and courteous. "

By RoyBourne, 5 June 2015

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Reading the only review on this garage I had to check it was about the same garage. I have been using MBS since 2008, well before they moved to their present premises on the Marsh Barton estate in Exeter. I have always been impressed with the level of service I, and more importantly, my elderly Mercedes and BMW cars have received. I avoid main dealers because of the cost and back street garages because of the service they provide. MBS seems to me to be the best compromise between service and cost. They are certainly not cheap, and you don't get the perks like a courtesy car, etc that come with a main dealer, but they seem to me to offer main dealer standards of care in servicing the cars at a significantly lower cost. Every member of staff I have ever dealt with has been polite and anxious to do a good job. When the cars are returned to me after a service my bank account is poorer but the cars are running almost like new.

Visited In

Jun 2015

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Outwardly professional, however unreliable and argumentative"

By hydorah, 6 July 2014

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My car (1998 Mercedes E55 AMG) developed a fault with the electronic steering lock, ignition switch or key MBS Exeter diagnosed the electronic ignition switch When this arrived they then rang me and told me my key 'would not program' So I needed a new key too I grew suspicious when I was required to believe that the key and the switch had both died at precisely the same time. I was also doubtful about their competence as non functioning key should have been easy to diagnose So I requested I could have the old parts. Turns out that the key was very obviously utterly broken and their appears to be nothing wrong with the switch Their approach tripled my bill To add insult to injury I noticed superficial damage to my car which was not there when I left the car. They argued with me about this although I wasn't even asking them to do anything I then found they had not programmed my steering, which I also complained about and they had to sort out. They sorted out the damage too at this time After getting my old key tested I contacted them with the news and they have just made excuses justifying themselves I have sine found my mirrors that dip when reverse is selected are also not working, but I'm just sick of MBS and their incompetence and excuses

Visited In

Jan 2019

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Vanborn and Radford, Exeter

Read More

Dinan Garage, Exmouth

Read More

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