Martins Volkswagen

Ranked #176 of 243 in Hampshire

Services: MOT, Servicing

London Road Old Basing

BASINGSTOKE

Hampshire

RG24 7NZ

Call 01256 867000

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"Avoid used commercial sales"

By Anonymous, 4 August 2021

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Avoid. Purchased a Used Caddy with 30k miles, which turned out to be damaged and poorly repaired. It has taken my solicitor five months and thousands of my hard-earned pounds to simply get the vehicle picked up and refunded. John Hill should start an internal investigation into the quality of used stock his service centre is putting out rather than cop an attitude with fully paying customers over the phone. Shame really, as the salesman David Lyones was a nice guy who did a good job and I would have used him for future purchases. Inspection video I received from VW service centre Manchester showing subframe damage, a protruding headlight, misaligned front end panels, groaning noises when steering and evidence of overspray. Plus, they refused to collect the vehicle from me.

Visited With

My vehicle

Visited In

Jan 2021

Cost

£1000 plus

Duration

1-5 hours

Visited For

Purchase

Good Points

Salesman

Bad Points

Service centre and aftersales.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Lovely staff and professional service."

By Julie VALENTINE, 10 September 2019

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The staff are very friendly and helpful and my car was serviced and MOT'd very professionally . They cleaned the car and left biscuits and air freshener in the car. Little touches that I loved.

Visited With

My vehicle

Visited In

Sep 2019

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Courteous

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling Service"

By Des Clayton, 3 October 2016

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Long story short, the lady got my date for a service wrong, lied about it and then chinned me off when I confronted her with the card with the service details on it. Then told me I still couldn't have a service on that day and tried to offer me a different date, despite me telling her 3 times I was out of the country on business. When I told her I was going elsewhere she got a monk on. Bunch of amateurs.

Visited In

Sep 2016

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Failed to listen, and will not honour warranty"

By Anonymous, 21 January 2016

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Took my 61 reg VW Scirocco in for service (6 months after I had bought it and with 12 month dealer warranty) at Farnham branch. Was pressured into paying large sum for auto-gearbox service (at 40,000 miles!). Asked about vibration and whining at motorway speeds (I do a lot of motorwar driving). Was told rear tyres are 'feathered' but 'they do that, don't worry'. Took car for subsequent service at end of Dec to local specialist. He advised that rear shock absorber was leaking (and would fail MoT) and tyres cracked. They asked me whether I had heard noise like a bearing! So the problem had existed since the summer. When I challenged Martins they stated it was 3 weeks outside warranty and tough!! Very arrogant about the whole issue. Don't trust Martins.

Visited In

Jun 2015

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Basic service, they love to fob you off with arragont / sexist remarks for any warranty issues"

By Apple1, 15 May 2015

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I have been to this VW Martins in Basingstoke garage a few times and generally they have been good in particular female members of staff and mechanics. However, on the commercial side, for some reason our vehicle comes under even though it is a passenger vehicle, service is very basic and they try to fob you off any warranty questions with any excuse. If you are a female good luck and bite your tongue and fists so you don't swear and punch them! May be they have their favorite customers. They are reasonable for basic service but repairs are expensive.

Visited In

Apr 2015

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Foster & Heanes, Dogmersfield

Read More

R T Gaiger, Basingstoke

Read More

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