Marshall's Newbury

Marshall VW, Newbury is my local VW garage and they do all the work on my car, more or less. Always excellent service. Not the cheapest (though I do have a maintenance plan) but always the best.

Marshall's originally supplied my car and I have returned to have it serviced and MOT'd, and for any other repairs ever since. They have always been helpful and transparent in their dealings with me. Work has always been carried out on time (but not excessively quickly), and often for discounted prices. They are totally honest when they know a local supplier would undercut them, they don't force Peugeot own brand products on my nine-year-old car, but use approved alternatives to lower costs. When my car needed its cambelt changed, they were not pushy about replacing the water pump at the same time, which evidently was on its way out, but clearly told me about the potential costs involved either way. Whenever I have needed a courtesy car they have been able to provide, loaning me a manager's car one day when a courtesy car had not been returned in time. My only problem is that Peugeot don't currently make a car I would wish to own, so choosing when I next need to replace the car will be tricky! All in all, a superb customer experience with friendly staff who really care. I always thought that sticking with a main dealer once the car was past a certain age was throwing good money after bad, but Marshall's have been such good value and such a pleasure to deal with, I couldn't have been more wrong.