Lexus Cambridge

Ranked #70 of 124 in Cambridgeshire

Services: MOT, Servicing, Tyres, Exhausts

Unit 1 Coldhams Business Park Norman Way

CAMBRIDGE

CB1 3LH

Call 01223 271122

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"Appaling attitude to customer care."

By ewob, 10 May 2014

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the firm has no idea, at any level, how to deal with customer concerns and there is an ongoing enquiry as ty whether their technician caused our handbrake to sieze after brake pad replacement. How can a garage possible work on a car and send it out dangerously unroadworthy knowing that work can cause such a fault. The aftercare here was awful. There has been no reasonable attempt to provide a satisfactory explanation- instead a bland response. This feels like a rogue garage.

Visited In

Jan 2014

Visited For

Servicing, Repairs

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Recommended

"Absolutly amazing customer satisfaction"

By Cambridge80, 20 December 2012

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I went into Lexus Cambridge to look at buying a new Lexus GS450h. I had done my research beforehand on Hybrid technology as I think diesel is not the best way forward anymore (after driving diesel for years). When I went into the showroom I was greeted by a very friendly chap and offered every warm drink under the sun which was great this time of year. I was sat down and the young salesman there asked me "what I was looking to acheive today?" which I thought was very good as most salesman from Audi, BMW and Mercedes just started rabbiting on about the brand instantly. Once he found out I was just looking for information on the GS450h and a test drive, he geared the appointment to fully fulfill those requirements. That way he completed what I wanted to acheive, in the time period I wanted, plus he didnt try to sell me the car then as he knew I wasnt buying that day. He was very knowledgeable on the Lexus brand, BUT MORE IMPORTANTLY on his competitors brand. I found out its because Lexus send their staff on training courses to learn about competitors vehicles to make their staff more informed on the market. At the end of the appointment he did say he will call in a few days to see if he could be anymore help, which he did. I arranged a further appointment with him. On the next appointment I bought a new Lexus GS450h, the young salesman wasnt pushy, didnt sell me anything I didnt want and the whole dealerships service was flawless like the JD Power Survey suggests. TOP MARKS.

Visited In

Dec 2012

Expertise

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