Lawrence Of Kemnay
Ranked #64 of 440 in Scotland
Services: MOT, Servicing, Tyres, Exhausts
Elphinstone Road Port Elphinstone
Call 01467 629926
"Awesome customer service"
By HighlanderUK, 14 January 2017
What a Ford dealer should be. Very helpful sales staff (big Steven and wee Stephen), uncanny ability to recall all their customers, even years later, one of many reasons why they keep getting a lot of repeat custom. They know their Ford cars. Techs are Ford trained, they know the cars very well, and what they might not have experience in fixing, they can look up on the computer. very impressed with the capabilities, especially fixing the little niggling issues. If you wait for a service, you know it will be on time. Warranty support also very good, have heard on some Ford owner forums, how hard it is for a dealer to sometimes get warranty work authorised by Ford, had one similar fault a few years back that several owners couldn't get authorisation to fix with their dealer, nobody dared say no to Alison (LOK's warranty wrangler), i got my Focus fixed nicely. Last few cars (Ford Direct) came from them, and in May 2015, i bought my first ever new car -- ST-3. Canot recommend them enough, stay away from the big franchises. Only a pity they cannot sell the Focus RS or Mustang, as small dealers will never be made Ford Stores.