Ranked #93 of 126 in Somerset
Services: MOT, Servicing, Gearboxes, Tyres, Exhausts, Brakes, Clutches
"Can't be trusted"
By Anonymous, 29 July 2019
Can't be trusted. Booked my car in for a service on 25th June. Had been using the garage for years without incident, so was expecting good things as usual. When I collected the car, the service light hadn't been reset, and the service book hadn't been stamped. I was going away on holiday the next day, so checked the oil - the photo below shows what I found... It isn't oil that had done just six miles. I have a dashcam fitted to my car that records video and audio, it's very obvious when you are sat in the car... it however appears the "mechanic" didn't notice it when he was "servicing" my car, or when he took his friends for a ride in my car to buy his lunch on Worle High Street. I've tried contacting the garage twice about this without any response, which is a shame. It seems the service wasn't completed, and my car was used for staff to go shopping. I'm rather hoping this is one rogue member of staff, but no response from the garage is strange, and almost appears an admission of guilt.
Visited WithMy vehicle
Visited InJun 2019
Bad PointsFailed to service car, won't respond now.
Quality of Service
Value for Money
"Great customer service and reasonable prices "
By Belinda Proud, 19 March 2019
It's a small independent garage and is always busy. They phone and explain whats wrong, how much it will cost & unlike some other garages never find "extra problems". The service and repair prices are although not the cheapest in my area, quite reasonable and I have been using this garage for a couple of years now and feel that my car is in good hands. The lads are always polite and willing to answer my sometimes daft questions without making me feel like a silly female.