Kwikfit Barbourne Road, Worcester

Ranked #57 of 85 in Worcestershire

Services: MOT, Servicing, Tyres, Exhausts

19-21 Barbourne Road

Worcester

Worcestershire

WR1 1RS

Call 01905 21673

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"Worst customer service ever"

By Anonymous, 10 November 2018

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They were dreadful...lost my keys. I wouldn't ever use them again.

Visited With

My vehicle

Visited In

Nov 2018

Cost

£100-£500

Visited For

MOT

Good Points

Nothing at all

Bad Points

Lee the 'Manager' is rude and incompetent

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"First class service with a smile"

By Anonymous, 20 August 2018

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First class service with a smile.Made to feel welcome with free tea or coffee and disabled access and toilet.Very busy but still made to feel that I was important as a customer.Well done especially to Harry a hard working lad with excellent customer service skills.

Visited With

Other

Visited In

Aug 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Tyres

Good Points

Explained exactly what was needed and what they were doing.

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent friendly service at a good price"

By dimdip, 17 April 2014

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I took my car to the Barbourne Road Kwikfit for an MOT firstly, and on a second visit for a full annual service. All work was booked in advance using the Kwikfit website which was easy and convenient to do. Good for those of us who don't like arranging things over the phone. On both occasions the staff were friendly and helpful, the quality of the work was good, and the pricing was very competitive. At no time did anyone try to sell me extra work (which was a criticism aimed at fast-fit centres in the past). An issue relating to a small difference between the online booking price and the till price for my vehicle was pointed out in advance by the staff who advised me to contact customer services via the website. Customer services quickly contacted me back and sorted out the discrepancy as well as sending a goodwill voucher for use against future work. Kwikfit seem to have worked hard to build a customer-friendly service and I think they deserve credit for their quality of service now. Having no ties with this company, I would happily recommend this Kwikfit centre to others.

Visited In

Jun 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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