NK Motors

Ranked #48 of 86 in Nottinghamshire

Services: MOT, Servicing, Used cars, New cars

Eldon Road Business Park, Kia Service Centre, Beeston

Nottingham

Nottinghamshire

NG9 6DR

Call 0115 828 0229

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"Awful customer service and after sales care "

By Anonymous, 16 December 2023

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I rarely leave reviews but if this makes someone think twice about parting with their money at this dealership it will be worth it. Without doubt the worst customer service and customer care I've ever experienced. The problems started when the car was under warranty. It was consuming excessive oil, something I have read online specific to this vehicle and which is actually leading to a lawsuit against Kia in the US. I flagged it repeatedly and was told it was normal and in a handbook. A handbook I might add that I have never seen, and was never made aware of when purchasing the vehicle. It only started needing more oil after the first year, so this isn’t a normal maintenance procedure when running this car, something was clearly wrong and malfunctioning. Nothing was done. I had the car serviced with them every ten thousand miles, I kept getting told the car was not burning oil and it was normal. It wasn’t. Once you are then out of the warranty, they wash their hands of you completely. Then the expensive repairs began, a new Catalytic converter and a clutch, both of which have lasted less than 12 months. These parts have a warranty, but it’s impossible to claim on. They will say it’s wear and tear and the problem is once again yours. Unless you are willing to wait weeks while they try and persuade the head office at Kia to admit it’s a warranty repair. It should be such a simple procedure, but it clearly isn't and it appears to me that they do everything they can to try and wriggle out of it. Not only that they will suggest other things are an issue instead, distracting from the main problems, and trying to deflect the costs back to you on repairs that won’t solve the issues caused by the failed components, which are still under a manufacturers warranty. I even had another garage give me a second opinion on the latest issues, as I was beginning to lose faith in the service I was getting, an opinion which NK motors refuse to acknowledge and are not even willing to investigate. The failure is with the components they fitted less than 8 months ago, as an expert technician from the another garage and an engine fault code have confirmed. All I’m left with now is to replace the car, once again at my own substantial cost. They even had the audacity to ask if I’d consider a Kia again, I couldn’t actually believe it. This dealership is great if you want a brand new car, but if you want to buy a used one, even a Kia approved one with a warranty, be aware that it can be a miserable, exhausting and frustratingly expensive experience.

Visited With

My vehicle

Visited In

Dec 2023

Cost

£1000 plus

Duration

3-7 days

Visited For

Repairs

Good Points

Very little

Bad Points

Appalling customer service and after sales treatment

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very good service"

By Anonymous, 28 January 2018

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I bought my car Kia Ceed from their Chilwell Branch.

Visited In

Jan 2018

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Powerhouse, Derby

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Vauxhall Repair Centre, Ilkeston

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