John Roberts, Llay Wrexham
Ranked #2 of 348 in Wales
Services: MOT, Servicing, Tyres, Exhausts
6-8 Westbank Road Llay Industrial Estate South
Wrexham
LL12 0PZ
Call 01978 853882
Reviews
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Recommended
"Quick, communicative and efficient."
By TopherGopher, 7 January 2021
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I had issues with my Audi TT tdi, which were related to the turbo. I had already spent £680 at another repair shop withoput getting a proper fix. John Roberts diagnosed correctly and found the fault, and fixed it the same day. I will definitely use them in the future and do not hesitate to recommend them to V.A.G. car owners.
Visited With
My vehicleVisited In
Jan 2021Cost
£100-£500Duration
5-9 hoursVisited For
RepairsAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
I delivered the car at 09:00 in the morning, it was diagnosed and repaired by 16:00 same dayExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Friendly, Efficient and Professional"
By Keith Alford, 8 August 2019
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First visit to this garage for a routine service. Staff were courteous, efficient and professional. Work was completed and the car ready for collection at the agreed time. Car was also washed and vacuumed at no extra cost. Very pleased with the service I received both when booking the car in and collecting it. I will certainly use this garage again.
Visited With
My vehicleVisited In
Aug 2019Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer serviceGood Points
Work was completed as agreed and the car was ready for collection at the agreed time.Bad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Efficient, fast and friendly"
By Karen Mansfield, 2 March 2019
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Did everything I wanted with no fuss, on time, and at the cost agreed. Staff in the office were knowledgeable and helpful.
Visited With
My vehicleVisited In
Mar 2019Cost
£500-£1000Duration
1-5 hoursVisited For
Cam belt replacementAdditional Services
Car cleaned, Itemised invoice, Great customer serviceGood Points
Did everything I wanted with no fuss, on time, and at the cost agreed.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Very good, with helpful & friendly staff"
By Anonymous, 19 August 2018
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Had a problem with my electric window, Late afternoon, able to leave veh at garage For repairs to be done. Helpful staff put my Mind at ease, as my car would be secured In the garage overnight, as I was due in Hospital early the next day, Staff then text Me with the update that the window had been Repaired & ready for collection, great service With customer friendly staff.
Visited With
My vehicleVisited In
Aug 2018Cost
£100-£500Duration
5-9 hoursVisited For
RepairsAdditional Services
Itemised invoiceGood Points
Very helpfulBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Friendly, efficient and reliable"
By Anonymous, 16 July 2018
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Been taking my cars there for several years now, starting with company lease cars and then my own private cars, as I was impressed with the service I received
Visited With
My vehicleVisited In
Jul 2018Cost
£100-£500Duration
1-5 hoursVisited For
MOT, ServicingAdditional Services
Itemised invoice, Great customer service, Pick-up and collectionGood Points
TrustworthyExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Fantastic service received over many years"
By Anonymous, 10 July 2018
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Fantastic garage for repairs, service and MOTs. Always helpful and accommodating. A little pricey but well worth it.
Visited With
Me?'s vehicleVisited In
Jul 2018Cost
Up to £100Duration
1-5 hoursVisited For
RepairsAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
Always willing to do the little things (e.g. bulb change) without having to book inBad Points
A little pricey but worth itExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"We trust this garage completely to look after our cars."
By Anonymous, 9 July 2018
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We have been using this garage for years and have recommended them many times to friends. They always go the extra mile to keep our cars running correctly for the lowest possible cost. All the staff are friendly and take the time to explain things simply.
Visited With
My vehicleVisited In
Jul 2018Cost
Up to £100Visited For
RepairsAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
Friendly helpful staff.Bad Points
Nothing.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Always a polite and professional service "
By Anonymous, 6 July 2018
Read More
Always a professional service
Visited With
My vehicleVisited In
Jul 2018Cost
Up to £100Duration
1-5 hoursVisited For
MOTAdditional Services
Itemised invoice, Great customer service, Pick-up and collectionGood Points
EverythingBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Excellent service "
By Anonymous, 10 May 2018
Read More
Excellent service friendly honest staff very clean garage value for money
Visited With
Partner's vehicleVisited In
May 2018Cost
£100-£500Duration
1-5 hoursVisited For
RepairsAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
Very clean friendly staff honestExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Good value"
By Anonymous, 26 April 2018
Read More
Rear high level stoplight replacement. Great service and value for money ?? Recommended.
Visited With
My vehicleVisited In
Apr 2018Cost
Up to £100Duration
1-5 hoursVisited For
RepairsAdditional Services
Itemised invoice, Great customer service, Pick-up and collectionGood Points
Great ServiceBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent garage, great team "
By Anonymous, 17 April 2018
Read More
Great , friendly & polite staff..fantastic customer service....this garage goes the extra mile and the staff are very knowledgeable and helpful..would highly recommend and would use again.and i paid the price that i was quoted, no hidden or added extras
Visited With
My vehicleVisited In
Apr 2018Duration
1-3 daysVisited For
Turbo replacementAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online bookingGood Points
Everything, from start to finishExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Sound, reliable, trustworthy"
By Anonymous, 15 March 2018
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We have used this garage for many years and have always been satisfied with the service provided, at a civilised cost.
Visited With
My vehicleVisited In
Mar 2018Cost
£100-£500Duration
1-5 hoursVisited For
RepairsAdditional Services
Work explained, Itemised invoice, Great customer service, Pick-up and collectionGood Points
very good service - you can talk to the man who dos the work, not a man in a white coat up front. Know their VWs.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Good reliable Garage , friendly staff"
By Mark Pottle, 14 March 2018
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We have used John Roberts Wrexham for many years and have always found them very efficient, with friendly customer service. There pick up and collection service saves me a lot of time and effort. We are fully confident that the servicing is done properly, which over the years has saved us a lot of time and expense.
Visited With
My vehicleVisited In
Mar 2018Cost
£100-£500Duration
1-3 daysVisited For
MOT, ServicingAdditional Services
Car cleaned, Itemised invoice, Great customer service, Pick-up and collectionGood Points
Reliable service. Quick responce.Bad Points
I know the service was done properlyExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent, highly recommend. "
By Megan Roberts, 14 March 2018
Read More
Very clean tidy workshop, comfortable waiting area with tea/coffee, informative knowledgeable staff. Explained costs clearly. Offered a collect/deliver service. Will tell all my friends!!
Visited With
My vehicleVisited In
Mar 2018Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Online bookingGood Points
Very clean tidy workshop, comfortable waiting area with tea/coffee, informative knowledgeable staff. Costs explained clearly.Bad Points
Sat nav location not accurate.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"FANTASTIC VALUE FOR MONEY AND QUICH TURN AROUND"
By Anonymous, 9 March 2018
Read More
FANTASTIC VALUE FOR MONEY AND QUICH TURN AROUND
Visited With
My vehicleVisited In
Mar 2018Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online bookingGood Points
VERY CLEANExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Very honest "
By Jason Lee gray, 3 March 2018
Read More
I have been here before and as not knowing much about engine's and mechanics these guy's explained everything to me they kept in touch through the process of my clutch getting fixed they even took me home when I delivered the vehicle can't recommend them enough as I have dealt with other garages in the Wrexham area they aint got nothing on these guy's thank you for a brilliant service keep up the good work ;)
Visited With
My vehicleVisited In
Mar 2018Cost
£500-£1000Visited For
RepairsAdditional Services
Itemised invoice, Great customer service, Pick-up and collectionGood Points
Explain everythingBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"FANTASTIC AND QUICK TURN AROUND"
By Anonymous, 27 February 2018
Read More
FANTASTIC WILL RETURN AGAIN.
Visited With
Family member's vehicleVisited In
Jan 2018Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online bookingGood Points
VERY HELPFUL AND CLEAN AND TIDY.Bad Points
NOTHING ALL GOODExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Really professional, excellent work, helpful, willing to take time to explain stuff and a fair price"
By Katharine Crockford, 1 September 2017
Read More
I've been taking my car to this garage for a few years now, I wouldn't go anywhere else to be honest. They are honest, fair, willing to take the time to explain what the problems are and what any other options are, always call to keep you informed of what's going, and are all polite, friendly and professional. I trust them and their work completely.
Visited In
Aug 2017Visited For
RepairsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Great Service by these guys "
By cynthia, 6 October 2016
Read More
Service and mot test all done at a reasonable price
Visited In
Oct 2016Visited For
MOT, ServicingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent service at a sensible price"
By Davdid, 13 January 2016
Read More
The garage changed a timing belt on my Peugeot. They priced the job correctly and sensibly, and were polite throughout. What's more, the mechanics in the largish work areas looked as if they enjoy their job. Courtesy cars are available,or one of the staff will run you anywhere and then pick you up when the job is done.
Visited In
Jan 2016Visited For
ServicingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Honest and female friendly"
By monkey lady, 11 June 2014
Read More
I had a squeak on mybrakes and took it into this garage as it was nearest to where i was working . they removed the wheels and told me needed pads and discs . This to me set off alarm bells as I have heard of people being told they need discs when they just need pads., however, they took me to the car took out and showed me the pads were on the metal and then showed me the depths of the discs compared to what they should be . This give me piece of mind that I was not getting ripped off and surprisingly they spoke to me like a normal human being not condencending as I have experienced with garages in the past. I was also impressed at the cleanliness of this garage and the friendliness this showed.
Visited In
May 2014Visited For
RepairsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Refreshing, honest approach, will definitely be going back there"
By Rob Red, 29 December 2012
Read More
We own a 55 reg VW Golf which we have run since new and now have nearly 80,000 miles on the clock. There was a grating noise from the front wheels which turned out to be corrosion in the brake discs. You would have thought that the obvious route would be to replace discs and pads...well not at John Roberts VW specialists,because there is plenty of life left in the pads, they cleaned up the brakes and advised to see how we get on.... It is refreshing to go to a garage and not to be relieved of money when money doesn't need to be spent! For all VW owners in the Wrexham area,avoid Dane Wrexham and try out John Roberts...you won't be disapointed
Visited In
Dec 2012Visited For
RepairsExpertise
Quality of Service
Speed
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Value for Money
Recommended
"just so very good."
By Anonymous, 14 May 2012
Read More
I HAVE USED THIS GARAGE FOR A LONG TIME NOW FOR ALL MY NEEDS AS HAS MY SON. FOR SERVICING & M O T. THE SERVICE IS IN MY VIEW IS SECOND TO NONE. THE INTEREST BY ALL THE STAFF IS GREAT. IT HAS GOT TO BE THE BEST IN THE AREA.