Marshall skoda

Ranked #48 of 83 in Oxfordshire

Services: MOT, Servicing, Tyres, Exhausts, Used cars

2 oxford road kiddlington

Oxford

Oxfordshire

OX1 4TE

Call 01865 242020

Reviews

Add A Review


"Not good or helpful at fixing problems they had caused, with poor customer service."

By Anonymous, 30 June 2018

Read More

My car went in for an a/c re-gas in October 2017. Immediately following this service the heating/aircon system did not work properly, with the car blowing out hot air in an uncontrollable way. The dealer's response was that the problem could not have been due to the re-gassing "as no mechanical parts are touched" in the process, according to them, and in essence refused to take a look at the car without charging me. ?I took the car back to the Kidlington Skoda garage on 13th November. Service manager said that the aircon recharge could not have been the cause of the problem as "no mechanical heating/aircon system parts are touched during a recharge". He did not offer to get a mechanic to take a look at the car. I asked if perhaps they could check it to see if it was working properly? His response was to say that this could cost me £200 or more and at best might only turn up a diagnostic from the plug-in code checker to say that the a/c and heating system had logged a temporary fault, but "not what was creating the fault". I got the impression that this was something the garage did not want to look at. After vainly trying to get Marshalls to investigate the problem I made a formal complaint to Skoda. The car was then grudgingly examined by Marshalls in January 2018 (no courtesy car was provided), and they claimed not to have found any faults with it, nor it seemed had they detected any problem via diagnostics. The fault however reappeared: unpredictable bursts of uncontrollable heat billowing out of the vents despite the a/c being on the cold, off or low settings. To cut a long story short, I got an independent diagnostic check done on the car in February 2018 showing that the a/c system had recorded a lot of faults connected to various parts of the system - which would have been showing when Marshalls had the car in January 2018. Skoda customer service then arranged for the car to go to another garage, Hughes in Aylesbury, where the service I was given was both courteous and exemplary, with a courtesy car offered for the entire period the car was off the road, and Skoda UK paid for about 60% of the cost of repairs.

Visited With

My vehicle

Visited In

Jan 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Servicing, Repairs

Good Points

Nothing

Bad Points

Service department's attitude to customers

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"This garage offers excellent service for honest prices, and puts the customer first."

By neej78, 7 January 2013

Read More

I have bought two Octavias from this garage, been thoroughly satisfied both with the cars and the service offered by the garage, and shall no doubt get my next car there. Whenever possible, the staff will fit you in even at difficult times of the week (e.g. for servicing) at short notice, and the car always returns cleaned and tidy. Their approach to treating customers properly is presumably what keeps their customer base loyal. We were, basically, tempted from Citroen to Skoda partly through their polite friendliness, and then by the quality of their products and work.

Visited In

Sep 2012

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

P B Motors, Kidlington

Read More

Mark Purcell BMW Independent Specialists, Oxford

Read More

Your Review of Marshall skoda

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields