Hydes Garage, Boroughbridge
Ranked #61 of 119 in North Yorkshire
Unit 5 Brickyard Road Roecliffe YORK YO519NS
Call 01423 326688
"Excellent Customer Service and Quality "
By Firespit, 15 March 2012
My daughter's car broke down some 70 miles from home near Boroughbridge. The breakdown service didn't cover recovery so we went down to see what we could do. The car was undriveable and so we rang some local garages to see if a) they could recover or b) repair the car. By now it was 4.30pm on a saturday and all the ones we tried were closed. Finally we got through to Hydes, who though closed offered to store the car till monday if we could get it there. We arrived at the garage and left the car outside posting the keys through the door. we then drove home. Later that evening my daughter got a text telling her the car was safe and secure in the compound which made her relax. On monday she was contacted and the diagnosis (blown radiator) given. Various options were given as to the way forward and once a price was agreed the work began. A phone call on tuesday informed her that it was ready to collect. We drove down and collected the car and the staff were immediatley attentive and thorough in explanations of repairs, paperwork and invoices etc. A first class service and an absolute life saver when you consider we were a long way from home and facing a hefty recovery bill. Hydes went well beyond customer service in their dealings with us. I am just sorry I do not live closer as they would definetley get my business again.