Horsepower Motor Centre

Absolutely. Here’s your revised review with the involvement of your bank and the Police Fraud team mentioned in the opening while maintaining the structure, tone, and legal clarity: ? Absolutely Avoid – Dishonest, Chaotic, and Utterly Unprofessional My experience with Horsepower Motor Centre has been so appalling that I was eventually forced to involve my bank and the Police Fraud team in order to recover funds owed to me. What began as a routine car purchase quickly descended into a months-long ordeal marked by dishonesty, silence, and shocking levels of incompetence. I purchased a Mercedes E-Class (Reg: WK14TFV), only to return it almost immediately due to serious and dangerous mechanical faults. Upon collection, the car — which had just passed an MOT conducted by their partner garage on the very same day — displayed multiple alarming issues, including: • The engine management light coming on within hours • Severe juddering under acceleration • Complete loss of power while driving • Worn brake discs that require replacement Despite these obvious safety concerns, the car was sold to me as roadworthy — something I now view with deep suspicion, given the timing and source of the MOT. I returned the car in good faith for repairs, but it sat untouched for over two and a half weeks, with no communication from the dealership unless I repeatedly chased them. One staff member even admitted via message that the place was in “utter chaos” — a rare and brutally honest reflection of the situation. In place of the Mercedes, I was offered a 2004 Honda Civic as a so-called courtesy car. It was in appalling condition, made horrific grinding noises from the brake callipers, and even contained used cigarettes under the seat — presumably left behind by the last unfortunate customer they loaned it to. It was neither roadworthy nor acceptable. Despite eventually agreeing to a refund, I was forced to wait nearly two months to receive only a partial repayment, with no explanation whatsoever for the missing amount. This is despite returning the car with half a tank of diesel, and the fact that they are still holding both sets of keys and the V5C. My formal complaint was completely ignored, and no apology or accountability was ever offered. This experience has left me significantly out of pocket, without a vehicle, and with major disruption to my business and well-being. That I had to resort to formal intervention from my bank and the Police Fraud team speaks volumes about how seriously Horsepower Motor Centre mishandled this situation. If you’re considering buying from Horsepower Motor Centre — don’t. Based on my experience, this is a company that is dishonest, disorganised, and completely unfit to be trading in vehicles. I wouldn’t trust them with a bicycle, let alone your hard-earned money.

If I could give less than 1 star I would, I don’t know how this “company” is still trading. Looked at a Mitsubishi L200 Barbarian reg (LS11 VPO). Picked the truck up from Danny who very aggressively tried to sell us an extra warranty of £300 that we didn’t want. Drove the truck back to the midlands then the problems started, over heating, bellowing black smoke and the worst thing fumes escaping into the cab. Luckily for us we were still within 45 days to reject car with a one time opportunity to repair, Danny in between puffing on his vape told us to take it to a local approved garage, and that he would reimburse us, where they tried to fix it but it was beyond repair paid £600 Danny said he would reimburse £200 of it back in December obviously still waiting for it, the truck was collected as it was dangerous to drive. We were constantly fobbed off for 6 months when eventually it was ready for collection they kept us waiting nearly 2 hours, I asked for proof of work done Danny said that would be a further wait of 2 to 3 hours and we had to leave with the truck straight away because we were in the way. After refusing to leave without the proof Danny sent basic e.mail with the alleged repairs. Drove the truck for 10 minutes with black smoke billowing out of the back and the heat from the engine burning our legs. Took it straight back, Danny called us liars and took it for a drive with the technician and myself, tried to make excuses for the obvious problems, the technician agreed with us that it was not fit for the road, we rejected the car and with a lot of help from the finance company we got our money back but they made it an extremely difficult process. This truck is back up for sale on their website it is completely un roadworthy in our opinion please avoid if you don’t want to loose money.

Good price , car cleaned beautifully as ex chauffeur I appreciated that. Video on recommendations during mot , no pressure to have unnecessary work done . Felt confident they were knowledgeable. I will use Horsepower again, and have recommended to my son for their car servicing ..Reception friendly and helpful.

A good experience, felt they were knowledgeable at a fair price, I will use again and have recommended to my son .