Harry Fairbairn Glasgow

Ranked #209 of 440 in Scotland

Services: MOT, Servicing, Tyres, Exhausts

167 Fenwick Road Giffnock

GLASGOW

G46 6JB

Call 0141 638 6522

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"Does not care about customer service"

By Anonymous, 17 March 2021

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The turbo in my car failed after 16300miles. BMW were contacted and were happy to replace to the part free of charge but dealership whom I bought and had car serviced by would not cover the labour costs totalling £810( £270 for diagnostics alone). Having bought a number of cars off of them I thought that they would wish to keep my clientele(my wife and I’s last purchases were about £38,000). Very unhappy with the outcome. Fellow Fairbairn customer beware.

Visited With

My vehicle

Visited In

Mar 2021

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice

Good Points

Staff apologetic but there hands were tied

Bad Points

Offhand manner of customer service dept at their H.O.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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