Harrogate Volkswagen, Harrogate

Ranked #80 of 118 in North Yorkshire

Services: MOT, Servicing, Tyres, Exhausts, Used cars, New cars

St James Retail Park Grimbald Crag Road

Knaresborough

North Yorkshire

HG5 8PY ‎

Call 01423 860063

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"pushy sales staff and poor after sales support"

By Anonymous, 8 August 2019

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A bad experience overall when purchasing my new Golf from this dealer. Was pressured to buy the usual gap insurance, paint / interior protection by multiple sales staff during purchase, repeated attempts to sell PCP / finance after clearly stating cash transaction. Poor after sales support with warranty claim after wheel corrosion on four wheels within 12 months of purchase. Took vehicle to lookers in Northallerton who where more helpful with warranty claim. Some of the staff are nice but would not recommend overall.

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

Servicing

Good Points

Nice reception staff, coffee was nice

Bad Points

too many pushy salesmen, no help with warranty issue

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Repeatedly failed to keep their promise."

By David Stather, 16 October 2018

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Sold me a Das Welt auto (used Golf Gt). They promised a like for like swap after numerous problems (I kept the emails if anyone would like to see). Some are listed below. The top mounts and shock absorbers failed at less than 20000 miles, turbo failed at 28000 miles (bill for over £1200), fuel flap jammed stuck on no less than 3 occasions and the body work had corrosion. I owned the car for two years, they said they would help me find a replacement. I got Volkswagen UK involved who said they would help, in the end I gave up waiting.

Visited With

My vehicle

Visited In

Oct 2018

Duration

2 weeks plus

Additional Services

Car cleaned

Good Points

Cleanliness

Bad Points

Failed promise of a like for like swap after over a year of waiting.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Prepare to be impressed."

By Capelodge, 25 March 2014

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Had to take my 2007 Mk 5 Golf in for a diagnostic check after the ESP warning came on continuously. The reception was extremely pleasant and efficient and kept me in touch with progress throughout the day. They repaired the ESP/ABS fault under warranty and also changed the gearbox transmission oil under a VW recall and finally topped up the engine oil FOC ! The car was returned valeted and with a visual inspection note advising blown rear number plate light, front brake pads 70% worn and all tyres in good order. The whole experience was impressively professional and convinced me to return for the regular servicing in future.

Visited In

Mar 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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