Halford's Service Centre, Wavertree, Liverpool

Ranked #51 of 90 in Merseyside

Services: Tyres, Exhausts, Brakes

Halfords Autocentre Liverpool 362 Smithdown Road

Liverpool

Merseyside

L15 5AN

Call 0151 733 7207

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"Awful customer service"

By Bodara Bujawansa, 12 September 2020

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Booked for a tyre change via Asda tyres at 8am on Saturday (12/9/2020). Initially I was told that they never received my tyre from Asda tyres and my car was never booked. (This was denied by Asda tyres who confirmed that the car indeed was booked for that time). Then after searching for 5 minutes, the tyre was found. Then I was told that I have to leave the car and wait until I receive their call to pick it up which could be anytime upto 5pm on Saturday. When I expained that this is not possible due to my schedule and I booked this time on Saturday because that was the only time I could have the tyre fitted, I was told by the manager that I could leave without my tyre or wait until I receive their call and those were my options. When I asked how to complain I was told that this has nothing to do with Halfords and that they get only £10 for fitting the tyre and I can go and look up how to complain on the internet. This is the second time this has happended to me in the same Halfords autocentre branch and the same manager was on duty the previous time as well. I complained to Halfords in 2018 about this I never even got a reply. So don't book for tyre fittings with Halfords Autocentre Smithdown Road unless you want waste your time. And don't bother complaining as they don't bother to reply.

Visited With

Partner's vehicle

Visited In

Sep 2020

Cost

Up to £100

Duration

5-9 hours

Visited For

Tyre fitting via Asda Tyres

Good Points

Nothing

Bad Points

Customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Always excellent service"

By Anonymous, 23 December 2017

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Have used for a number of years. Always friendly, efficient, honest and helpful.

Visited In

Nov 2017

Visited For

MOT

Expertise

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Speed

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Recommended

"Friendly, efficient and always ready with helpful advice"

By redsnapper, 3 January 2013

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When a sidelight bulb failed on New Year's Eve, I dropped to Halford's Service Centre as I was passing on the way home. Not only did they do the job there and then in 15 minutes, they were two friendly technicians who took great care with my car. Then the best bit - John, the Manager waived the bill and said this one was on him. Well done Halford's - it's not only the small independents who give the best service.

Visited In

Dec 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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