Ranked #203 of 343 in Wales
"Family run garage with a good reputation for high quality work and fair prices "
By Anonymous, 2 July 2020
I try to get my car serviced and MOT'd at the same time and since the demise of the local Ford garage a number or people recommended Grooms. I found their pricing was very competitive and judging by the fact I had to wait a week to get my car in, they are quite busy. That wouldn't be the case in a small town if you didn't provide good service. The car was ready for collection on time and the bill was exactly what I had been quoted.
Visited WithMy vehicle
Visited InOct 2019
Visited ForMOT, Servicing
Additional ServicesItemised invoice, Great customer service
Good PointsFriendly people who kept me informed and were clear and upfront about costs
Quality of Service
Value for Money
"Honesty counts when dealing with customers, the garage lacks such so be aware "
By nigel john bowen, 17 February 2020
There appeared to be lack of care and attention to customers needs, when it comes down to providing a effective way of dealing with customers, Grooms lacked the tenacity when it came to good customer care skills. I felt that making money was their primary objective, but this comes second to keeping your customers consistently returning for future repairs.