Grierson And Graham Ltd

Ranked #247 of 440 in Scotland

Services: MOT, Servicing, Tyres, Exhausts

365 Annan Road

DUMFRIES

DG1 3JR

Call 01387 253405

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"Customer Service unfriendly and unskilled in customer care; car was left with oil foot prints on the inside sill of the car, and glove compartment contents tipped out on the floor; looked like it had been burgled! The right headlight also had ACID dripped on it!e"

By Harry Moorehead, 2 August 2022

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AVOID this Honda agent as all they're interested in is your money; Total lack of respect both in Customer Services management and Engineering dept. They weren't even willing to clean my car following the front Brake Servicing! Ordered Parts that were NOT present at the Brake Service, and they stated hadn't been ordered, even though I have a Text from Karen, that they HAD been ordered!

Visited With

My vehicle

Visited In

Aug 2022

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Good Points

new cars on display

Bad Points

Bad Customer service and poor service engineers respect for your car. Failed to reply to my text and email about this compliant!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Bad stain on the Honda name"

By leslie norris, 9 June 2022

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Viewed a car by photos, they hid the damaged alloy by turning the wheel into the arch, didnt notice on pick up. Told them next day, they politely said go away not interested, you viewed. Very bad attitude for a 20k car, I hope customers take care. I had reserved the car a week earlier, they where still working on it when I arrived !!!

Visited With

My vehicle

Visited In

Jun 2022

Cost

£1000 plus

Duration

1-5 hours

Visited For

Buy a car

Good Points

Polite

Bad Points

Unreasonable, poor service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Parkdale Garage Ltd, Dumfries

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A Boyd & Sons

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