Gotherington Cross Garage

Ranked #56 of 109 in Gloucestershire

Services: MOT, Servicing

Evesham Rd, Gotherington

Cheltenham

Gloucestershire

GL52 8SA

Call 01242 672125

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Recommended

"Friendly and honest "

By Mr Bakerson, 30 July 2020

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Fantastic! Friendly and helpful garage. Thank you all so much for looking after mine and my wife's car. We look froward to using you again

Visited With

My vehicle

Visited In

Jul 2020

Cost

Up to £100

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"DON'T TRUST THEM"

By Jin Mehta, 26 February 2020

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They serviced my van and quoted me £2k worth of advisories, even though they MOT'd it 3 months prior with no hint of an issue. They scared me into thinking that unless I got these "issues" fixed, I would only get £1.5k for my van, as I told them I'm planning to sell it (as opposed to £8k if I fixed it - I shouldn't have realised there and then that these numbers don't even add up?!) I got a 2nd opinion from another garage in Cheltenham, who physically showed me that it was all fabricated (i.e. COMPLETE LIES). "Brake calipers badly leaking" - they were bone dry. The list goes on. A blatant attempt at deceit and then no decency to come clean when confronted. Apparently I'm not the only one who's had a bad experience with these guys, I'd recommend you stay away.

Visited In

Feb 2020

Visited For

Servicing

Bad Points

Dishonest & deceitful

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent knowledge, service and professionalism"

By Austin A30, 24 August 2018

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I became increasingly frustrated with the local main Landrover dealer. They operate a centralised booking service - the word service is used loosely here as they were unable to answer any of my relatively straight forward questions and referred me back to the dealership. After I had managed to speak to a person, I was told that I would get a call back - which I never did, e-mails were not responded to. Meanwhile I was getting numerous marketing e-mails and calls extolling the virtue of the main dealer's wonderful customer service! I looked for local Landrover specialists and found Gotherington Cross garage. From the first contact I was impressed by the depth of knowledge of the young lady on the service desk. She called me back within hours with the answers to my varied questions. I duly booked in my Defender for a full service. Everything went smoothly, I was amazed at how well the Defender drove after the service. I have used them again since and have been equally impressed.

Visited With

My vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-3 days

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Family run and the owners are actively involved. Phones answered promptly, promises to call back are kept. Communication and progress updates are excellent.

Bad Points

Not a lot.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

DT Motors Ltd, Cheltenham

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Challenge Motor Company

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