Gerry Doverman Ltd, Hereford

be very aware, tells you, you need unnecessary parts, and overcharges for it.

Customer comes first. Previously used them to obtain some replacement parts, quickly received and fitted f.o.c. Then used again for annual service and MOT, complementary courtesy car, they also fixed a few annoying problems, job done quickly and at very fair prices. I also recommended a friend to go with an oil leak on a 5 series, they knew straight away what was causing the problem and quickly fixed, a previous garage weren't successful. Will definitely use and recommend them again.

I visited Dovermans (Independent Mercedes, BMW and Porsche garage) 3 times in the past 6 months for attention to a Mercedes C180 and received excellent care and treatment: 1) a replacement wing mirror/indicator unit knocked off by a careless passing motorist with the new unit obtained in 24 hours and fitted immediately and tested with no labour charge and just the unit cost; 2) a later visit with an annoying creaking noise from the steering column area - a day's work of stripping the steering assemblies and checking all parts, finding all o.k. and curing the problem along the way, with no charge for the work and a free courtesy car also; 3) a further visit with a detached front number plate - an instant cure performed with new fixings carried out while waiting and again no charge whatsoever. All this done with courtesy and humour and a customer lounge, free coffee and car magazines as well. Exceptional!