German Automotive, Derby

Ranked #64 of 103 in Derbyshire

Services: MOT, Servicing, Tyres, Exhausts

Ascot Drive

Derby

DE24 8EH

Call 01332 369300

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"Avoid at all costs!!"

By Hannah Armson, 16 September 2020

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Our car went in for some work. It was a sunny day when we collected it so we checked it all over and my partner wanted the top down. This is when we found out that there was a problem with a motor because the roof wouldn't go down. So the car stayed with them to repair. When we collected it, we stupidly didn't check it over again, believing that it would be as it was last time. It wasn't until we got it home and on the drive (straight there with no problems), that we realised there was a scuff on the front bumper with dust on it, so someone had scuffed it against something when bringing it out to us. When contacted, they said they would check the CCTV. Obviously they didn't like what they saw on that as they have refused to respond to any contact since! What a disgusting way to treat a customer! Damage their goods, then not even have the common courtesy to discuss it!! Do not go near this place if you like your car!!!

Visited With

Partner's vehicle

Visited In

Jun 2020

Cost

£500-£1000

Duration

3-7 days

Visited For

Repairs

Good Points

Nothing

Bad Points

The fact that they not only damaged our car, but have refused to respond at all!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Pants"

By Anonymous, 28 July 2020

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Please avoid at all cost ripped me off, another guy came in paid less than me ( had a better car than my 2015 A5 Audi) and somehow they offered him a free service and oil top up as he owns fleet of cars. This was a convo overheard I felt so degraded and unworthy they charged me £1200 for changes that didn’t needed to be made to my car. Audi themselves confirmed this. Proof can be provided. Similar to the previous review they too have deleted my Facebook comments and I used to be a client until this bad treatment. I’m not interested in what you need to say neither do I wish to speak with anyone I just want people to know what your company is really like and how you treat your customers.

Visited With

My vehicle

Visited In

Jul 2020

Cost

£1000 plus

Duration

1-5 hours

Visited For

Repairs

Good Points

Please avoid at all cost ripped me off, another guy came in paid less than me ( had a better car than my 2015 A5 Audi) and somehow they offered him a free service and oil top up as he owns fleet of ca

Bad Points

Shite

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Great at covering up!"

By Anonymous, 10 April 2018

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Totally disgusted with this company- they fixed my DPF last year told me a regen was all that was needed, with a couple of oil filter changes with it. So I didn’t need a new PF just a clean. That cost me over a £1000 with the oil services too. My car continued to have its smoking moments and I was told it wasn’t a problem, I called them when I got home the same day as I was sat at traffic lights smoking, but they said I would always have the odd bit every now and again as it would be cleaning itself! Last week I took my car in to a local garage, as couldn’t get in to derby and I could hear some noise under my car. The garage informed me I needed a new PF in fact I needed one a long time ago. The inside of the filter they removed is burnt and melted by the looks of things. The guy in this garage said it shouldn’t have been cleaned, it was easy to see it needed replacing a long time ago. So German automotive not only ripped me off they lied to me, why I don’t know, a few comments are going around that it’s because they saw me coming being a women who had no clue. I’m now even more furious as the cost of my new one, as its half the price GA charged me for a pointless clean, which I’m also told they should t be doing! I chose these guys as main dealer BMW can be busy and extremely expensive even with silly things... I’ll never use them again, won’t recommend them to anyone.

Visited With

My vehicle

Visited In

Jan 2017

Cost

£1000 plus

Duration

1-3 days

Visited For

Repairs

Additional Services

Itemised invoice

Good Points

Clean

Bad Points

Attitudes towards women and not knowing much about cars

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Immaculate service area,well qualified technicians, a very competitive price and good coffee almost make a service a pleasure."

By Anonymous, 11 July 2013

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The state of the art equipment and high quality of the technicians, coupled with the pristine service area generates confidence, and I have never been less than satisfied. I have been more than happy to bring my cars here even when they were under manufacturers warranty. Reception is always pleasant, but more important, efficient.

Visited In

Jul 2013

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Powerhouse, Derby

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