FG Barnes Vauxhall, Guildford

Ranked #108 of 204 in Surrey

Services: MOT, Servicing, Tyres, Exhausts, Used cars, New cars, Leasing, Rental, Motability

Woking Road Guildford GU1 1RT

Guildford

GU1 1RT

Call 01483 885885

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"There is work to be done!"

By Mark Brodie, 24 August 2017

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Fairly poor. During a service they missed a 'service vehicle soon' warning light which I found quite worrying. The customer service was pretty poor with the receptionist being quite rude on several occasions; they even got the day of the service incorrect. I complained and they did offer me a complimentary diagnostic check but they didn't follow up with other promises and checks they offered; so they let me down again. Best described as sloppy! If you are going to charge premium prices then you expect a premium service; something they didn't provide. Personally, I won't be in a rush to use them again!

Visited In

Aug 2017

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Recommended

"Quality service at a fair price..."

By Pac510, 28 January 2016

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I have used FG BARNES in GUILDFORD for some time now and i trust them, not only to carry out a service, MOT or repair to the best of their ability, but to do the work for a fair price. They often go the extra mile to accommodate extra requests and often do not charge for the additional time and trouble taken. Sending out videos after an initial MOT, service or repair to demonstrate any other issues that might have cropped up, is also a nice touch. I wouldn't hesitate to recommend them. Last but not least, Mike and Graham in service and Mike, Tristan and Jimmy in parts are thoroughly nice people. Even when confronted by the more demanding of customers, like myself.

Visited In

Jan 2016

Visited For

MOT, Servicing, Repairs

Expertise

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