Desira Group Plc

1

Judge for yourself - e-mail quote correspondence pasted below. When I got to the Desira Southgate (London Colney) garage, they said that I had been mis-quoted, tut tutted about their central call centre staff, and said that the work would actually cost £1,200 and not the £478.98 quoted in the e-mail correspondence pasted below. They then refused to do the work. It was not that additional work was required beyond that quoted for, just that they had mis-quoted! I had taken a day's annual leave and incurred petrol costs but left with no work done on my car. Words cannot describe how I feel about Desira Southgate and the Desira Group... Quote request e-mail from me: "Hello, I would like a quote for the MOT and service of my car, a Chrysler Crossfire. I believe that an auto transmission fluid change is now required. Please quote for a two spanner four year service and MOT, including: - Change the engine oil, using Mobil 1 OW40; - Change air conditioning filter; - Change air filter; - Change fuel filter; - Change spark plugs; - Change brake fluid; - Change engine coolant; - Change auto transmission fluid; and - Other items on the service schedule. I would like a fully inclusive VAT-inclusive quote for all of the above work, service and MOT." Quote from Desira Group: "Our MOT’s are on offer for you at just £39.99. Due to all the components you require to be changed this year we can carry out a full service at an all inclusive cost of £399. We will carry out within this service all the components listed below except for the coolant change. We will check the coolant levels for you within the service but if you would like a complete change of the coolant we can do that at an additional cost of just £39.99. We recommend a complete coolant change every 5 years. The total cost for all the work you would like is £478.98."