Deming (formerly JS Autoservices), Basingstoke

These people have looked after my car for a couple of years now, did free checks (NHS staff) which were supposed to be every 6 months but they did them every 3 months because I did a lot of miles, and I've found them to be absolutely brilliant. They don't normally do a courtesy car, but one time I was desperate to get to work and the car *had* to be fixed and they did give me a loan car for the duration. The bills are more likely to be lower than expected than higher, and their personal service is second to none. Can't recommend them highly enough!

My recent MOT was not a postivie experience. Car was left without an estimate of completion time. After three hours still no courtesy update call. When returned to collect car - it was not at the garage. It was taken to another MOT garage the other side of town (approx. 7.2m return trip), due to the MOT bay 'out of action'. I did not give permission for this, nor was there any compensation of fuel or courtesy car wash. The standards have dropped - I will no longer recommend.

I have used this garage for servicing and MOT for five years. I sought help from them 2 days ago because my nearside wing mirror had been smashed. They ordered the part from Volvo, rang tea time yesterday to confirm thay had the part and fitted it this morning. As always the car was cleaned inside and out. All the peopole I have dealt with are friendly, courteous and professsional

My cars Mot had run out so I rang to get it in asap and to get it serviced. The garage was very accommodating and even offered to collect the car from home to save me the trouble of getting to the garage. The work was carried out in a timely manner and the car was returned as I had requested in time for the school run. Very professional team, couldn't fault the service and they even cleaned and hoovered the car before they returned it which was a total surprise! They will certainly be looking after the family cars in the future. I will be recommending them

Another garage had misdiagnosed a bearing problem on my Mitsubishi. The noise was becoming rapidly worse so I called in on Deming one Saturday as I was passing. They inspected the car and reported that the bearing which was failing was just the one on the front wheel rather than the expensive one at the gearbox end. The car was booked in for repair a few days later, and returned to me cleaner than it was when it left the factory and no more bearing noise. If I had gone with the other garage, a bearing which wasn't failing at all would have been replaced at £500 plus labour. Thank you Deming for excellent customer service (and in particular Damien for his clear explanation of the true fault), and saving me rather a lot of money. I shall be back for my annual service and MOT

They lie and charge for things they haven't fixed. Avoid at all costs if you don't want to be ripped-off by these cowboy con artists

Decided to resurrect my old car, chose Demings as they also service my wife's leased company car and always treat both it and her with professionalism and respect. I was kept informed throughout as to what was and wasn't needed, collected the vehicle to find it immaculate. I even received a follow-up call to ensure I was happy with the work carried out. Fantastic service and very fair pricing. The work was also carried out at short notice more quickly than I had anticipated.

You can only tell if you getting good service if you have call to return to the garage if and when you have further problems. We have had to return because thing were still not quite right but we didn't get turned away or fobed of as we have in the past with other garages. The work work was corrected that morning and they have even put right work which was not down to them and no charge was made!!!!!!! We are very impressed with the friendly and knowledgeable staff and I cannot recommend them highly enough.

I've been using this garage for MoTs and servicing of both my Citroens since the warranties expired about four years ago. The cars are collected from my drive and, after an inspection, I am telephoned with news of what (apart from the servicing schedule) needs attention and how much. The explanations are always professional and there is never any sales pressure. The cars are returned to my drive on time and after an exterior wash and internal vacuum. Costs are certainly no more than average (and often surprisingly less). Even as an established customer I still receive the occasional special offer through the post -e.g. free oil or discount on MoT.