Deepcut garage Ltd

After 17 years of good service (on several of our previous cars) at Deepcut Garage, Mytchett, we’ve been extremely disappointed with the management response to work that was carried out on our family car. I booked my estate in for an engine issue (warning light for low oil pressure). Having phoned ahead, the garage team were confident that they had the expertise to check the vehicle over. Unfortunately, and inexplicably, the vehicle was put on an engine test at over 3000 RPM, which caused catastrophic damage to the engine, likely due to a blocked oil filter and oil starvation. The estate (102k, 2 careful owners), which had a full-service history and recent MOT, was reduced to scrap value. My advice to those considering using Deepcut garage is think carefully before doing so, whilst a standard MOT or service will be fine, I’d recommend a different independent local garage or main dealer for any engine faults. Worst of all, has been the complete lack of customer support from the management to a previously loyal customer – just prevarication, excuses and a block process via their insurer (Aviva) which refuses (ongoing for 3 months) to agree costs. On the upside my cycling has improved!

A trustworthy garage close to where I live is an asset.