Currys Motors Limited, Devizes

Ranked #55 of 115 in Wiltshire

Services: MOT, Servicing

Bath Road

DEVIZES

Wiltshire

SN10 1PQ

Call 01380 722032

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"Dreadful, rude, indifferent customer service"

By S A Rogers, 7 June 2023

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Currys Motors Bath Rd, Devizes SN10 1PQ Dreadful customer service I've used this garage for years.. have 3 vehicles and have never had any issues until recently. My last 3 occasions with them have been dreadful. Rude, slow, tardy and plain indifferent. Most recent example., Booking my car in due to an mot failure (at another garage due to a special offer).. it needed work doing before the 10 working days where up. Discussed this with currys when booking work in and they where aware of time sensitivity. Booked in for the work day b4 the retest. On day of work.. didn't hear from Currys all day so called them at 4.30 to be told they hadn't done work as too busy. No apology nothing. Only when pressurised by me did they agree to do work the following morning and take to the other garage for a retest at a delayed time (as kindly agreed by other garage). I then get a call the following day from currys wanting payment saying work was done and car was enroute for mot. Not so I then receive call from mot garage 50 mins later saying my car was received 10 minutes ago ie 40 mins late for the retest and guy that dropped it off was very rude to them and said it wasn't his problem it was late. Nb currys is approx 10 minutes away from the mot garage And Don't even get me started when they called me up and accused me of getting a parking ticket in Morrisons car park in their courtesy car!! When it wasn't even the day I had their car!!!! Keep well away from this garage if you want decent customer service

Visited With

My vehicle

Visited In

Jun 2023

Cost

£100-£500

Duration

1-3 days

Visited For

Servicing, Repairs

Good Points

Nothing

Bad Points

Attitude and customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A small working garage with no frills but great service at very reasonable prices"

By Anonymous, 20 August 2018

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Great service at very reasonable price considering the amount of work needed to be done on my car, everything was very clearly explained to me asto what needed to be done, work was carried out within the time span they said, I'll definitely return to this small no frills garage, they get the work done with no bullshit, brilliant job, thankyou

Visited With

My vehicle

Visited In

Aug 2018

Cost

£1000 plus

Duration

3-7 days

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

fast service, got the car in for repair in just over a week, everything was clearly explained to me regarding the problem with my car

Bad Points

Courtesy car was a bit clapped out but it done the job

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Helpful, flexible and will do work at short notice if necessary."

By Scorch, 6 May 2012

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I have been using this garage for nine years. Reasonable charges, put right any problems after service with good grace. Have helped friends with last minute MOTs. Good advice. Service Fords VWs, Peugeots with no issues.

Visited In

May 2012

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"This small independant garage try very hard to solve any problem and never give up"

By BJC, 15 August 2011

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We used to use Main Dealers but a few years ago decided to try this garage for everything, servicing, MOT and repairs. The bills are lower and the workmanship good. If there is a problem you can talk to the chief mechanic and he will listen. The job may take a few days but he does not give up. We only do a small mileage so a small service one year and a full service the next. We are buying a new car and we will get this garage to do all the necessary servicing. They tell me that the warranty is not affected and the Main Dealer agrees.

Visited In

Aug 2011

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Old Forge Garage

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Easterton Vehicles, Easterton

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