Cross Street Garage, Swindon

Ranked #68 of 114 in Wiltshire

Services: MOT, Servicing, Tyres, Exhausts

13 Cross Street

Swindon

Wiltshire

SN1 3JT

Call 01793 524030

Reviews

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"Overpriced"

By Anonymous, 24 May 2020

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They collected my car for an MOT during the lockdown. I agreed for the work to be done as they offered a payment plan. The total cost of the service was £780. They charged me £6 to side mirror even after telling me they would not charge me. In addition they also charged me £15 to dispose off my tyres and there is also a charge of £3.50 for sundry expenses. The price of the tyres was over £10 the price on the internet. Unfortunately i did not do my research and I believe they conned me as a female who does not know much about cars. I was very dissapointed after speaking to another garage who told me I was ROBBED especially during this hard times.

Visited With

My vehicle

Visited In

May 2020

Cost

£500-£1000

Duration

1-3 days

Visited For

MOT

Additional Services

Itemised invoice, Pick-up and collection

Good Points

They collected the car and they offer a payment plan

Bad Points

Other charges were included I was not aware of like enviromental disposal of tyres

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"honest and reliable"

By Thomas Shelby, 8 August 2019

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Vehicle was booked in for an MOT and Poor starting. To my surprise it passed its MOT with only a couple of minor advisories.When I asked them to carry out the advisory repairs, again to my surprise they told me not to have the work done at this stage and that they would re inspect the components in 6 months free of charge. The poor starting was repaired at a very reasonable cost replacement of glow plugs.

Visited With

My vehicle

Visited In

Jul 2019

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Good Job at a fair price

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"honest and reliable"

By Gareth Goulding, 25 May 2018

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Had my car in for a service and MOT. I had been advised by a fast fit chain when having a tyre replaced that my front pads and discs required replacement, so advised Cross Street of this when booking in. I received a phone call later that day and was told that my car had passed its MOT and that my front brakes did not warrant be replaced due to them only being 60% worn

Visited With

My vehicle

Visited In

May 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Honesty

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Con men"

By Paul-p, 6 February 2016

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I asked for a price to fix a gearbox sensor, I had all the error codes and print out from RAC diagnostics, they then told me that they were unable to do the work as the part needed to be programmed by Mercedes, they then charged me £36 for telling me the exact same fault codes I had told them, Mercedes happily gave me a quote over the phone for the work. dodgy con men running this place I would not trust then and would encourage you to avoid at all costs.

Visited In

Feb 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Bad Service - Agressive Staff - AVOID AT ALL COSTS"

By ChattyMan, 31 August 2012

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I took my car in for an MOT. Repair work was needed, which I had done. Slightly on the expensive side... but not a worry. They returned my car with the engine warning light and service light on. (The car was serviced two months prior.) The steering wheel was also not straight when driving in a straight line, following some new tyres they fitted. They assured me the tracking was done correctly. I asked them to rectify the warning lights (as they weren't on when I delivered the car) and correct the steering wheel/tracking. However, I spoke to Terry, who was very aggressive, denied all responsibility and said that he 'will look at the car, but wont promise anything'. I'm very disappointed and left with a car that has a crooked steering wheel and two warning lights. I would avoid this garage AT ALL COSTS!

Visited In

Aug 2012

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Auto Diagnostics and Servicing Ltd, Swindon

Read More

Mercedes-Benz of Swindon

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