Guildford Volkswagen

Ranked #123 of 201 in Surrey

Services: MOT, Servicing, Tyres, Exhausts

17 Moorfield Road Slyfield Industrial Estate

GUILDFORD

Surrey

GU1 1SD

Call 01483 230500

Reviews

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"Poor service and attitude"

By Anonymous, 11 July 2018

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COMPLAINT: Lookers VW Guildford Service Dept Over a week ago I booked my 2016 VW Touareg in for some work at Lookers VW franchise in Guildford. I booked online and went into detail about 3-4 items that I wanted them to look at. I also booked a hire car - and chose the option where I take the risk so don’t pay the £18 per day insurance charge. The car was booked in for 8am this morning (Wednesday 11 July 2018). I received no acknowledgement so on Monday I phoned them to make sure they had my booking - my car was booked in, though they only mentioned 1 of the 3-4 things that I had mentioned on the online booking form. They confirmed a hire car had been reserved. This morning I drove the 18 miles to the dealership to get there by 8am - I took the day off work as I was expecting to collect the car later today. I met Alex Castle on the Service desk. He only had 1 of the 3-4 things that I had mentioned on the online booking form AND repeated in the call I made on Monday morning. NO HIRE CAR HAD BEEN RESERVED EITHER! Alex was dismissive and unhelpful and suggested that I couldn’t have listed the works correctly or ordered the hire car as there is a 2 week waiting list and I only booked a week ago! I wasted the morning and wasted a day’s holiday from work. I had no option but to take my car away - complete with its faults including the engine management light glowing away!! I have asked for the Service Manager to call but am still waiting. Pathetic!

Visited With

My vehicle

Visited In

Jul 2018

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing

Bad Points

Poor service and attitude

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Lookers/Colbornes VW Guildford - exceeded expectations on cost and service"

By CLSDean, 10 February 2016

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This is my local garage and I have been sending my Volkswagen for regular services (not repairs) for many years. They are professional and will keep you updated. Above average on cost generally, so I would still look around for quotes if I need repairs or specific work done. This recent visit was for a minor service - I have some leftover engine oil and they used it and only charged me for the additional top up - which lowered the expected bill, so good on them.

Visited In

Feb 2016

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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