Chevron Car Centre, Stafford

Ranked #62 of 106 in Staffordshire

Services: MOT, Servicing, Tyres, Exhausts

Doxey Road

Stafford

ST16 2EW

Call 01785 223336

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"STRESSFUL to deal with. Broken promises. Charge for work not completed."

By Local Lad, 25 February 2021

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Took a whole month to do two half hour jobs and charged £210 for additional work not completed . Dropped off on Thursday by RAC as broken down for work to commence Monday. They kept booking in other jobs ahead of ours and didn’t even lift the bonnet for TWO FULL WEEKS. I was told they had a ‘Motorhome man’ who can sort most things at time of booking. He was in fact a contractor from elsewhere who billed for work he didn’t want to undertake without even starting it. At the time of booking Chevron wanted to know all about the maximum payout my warranty company would pay. With hindsight this was probably to max-out a claim. The whole experience took a WHOLE MONTH TO COMPLETE TWO 30 MINUTE JOBS with an overall bill of well over £600. As my van was not running they took full advantage of me knowing I couldn’t take it elsewhere. They effectively had me over a barrel and fully exploited the situation. When I realised nothing had been done after the first week I felt I needed to start checking up on their progress . This was an entirely STRESSFUL experience as I felt I had to balance gently pushing them along with the job whilst trying not to annoy them so they would keep on working. I have since learnt a of a number of number other people who have had similar experiences. My advice would be GIVE CHEVRON A WIDE BERTH AND GO SOMEWHERE ELSE !!!!

Visited With

My vehicle

Visited In

Dec 2020

Cost

£500-£1000

Duration

2 weeks plus

Visited For

Repairs

Good Points

Nothing

Bad Points

Constantly having other jobs out in front of mine

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"STRESSFUL to deal with. Broken promises. Charge for work not completed."

By Local Lad, 25 February 2021

Read More

Took a whole month to do two half hour jobs and charged £210 for additional work not completed . Dropped off on Thursday by RAC as broken down for work to commence Monday. They kept booking in other jobs ahead of ours and didn’t even lift the bonnet for TWO FULL WEEKS. I was told they had a ‘Motorhome man’ who can sort most things at time of booking. He was in fact a contractor from elsewhere who billed for work he didn’t want to undertake without even starting it. At the time of booking Chevron wanted to know all about the maximum payout my warranty company would pay. With hindsight this was probably to max-out a claim. The whole experience took a WHOLE MONTH TO COMPLETE TWO 30 MINUTE JOBS with an overall bill of well over £600. As my van was not running they took full advantage of me knowing I couldn’t take it elsewhere. They effectively had me over a barrel and fully exploited the situation. When I realised nothing had been done after the first week I felt I needed to start checking up on their progress . This was an entirely STRESSFUL experience as I felt I had to balance gently pushing them along with the job whilst trying not to annoy them so they would keep on working. I have since learnt a of a number of number other people who have had similar experiences. My advice would be GIVE CHEVRON A WIDE BERTH AND GO SOMEWHERE ELSE !!!!

Visited With

My vehicle

Visited In

Dec 2020

Cost

£500-£1000

Duration

2 weeks plus

Visited For

Repairs

Good Points

Nothing

Bad Points

Constantly having other jobs out in front of mine

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great all round customer service from start to finish."

By Mr Christopher Shirley, 5 February 2021

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Got booked in this week and work carried today. Very helpful and friendly again as always. Competitive pricing and very professionally repair carried out. Simon and the team are true professionals. Would recommend to family and friends.

Visited With

My vehicle

Visited In

Feb 2021

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Friendly and helpful staff

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service at reasonable cost, by competent and approachable people."

By KRISROB, 8 October 2015

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I have had my Citroen Xsara Picasso serviced by James Nicklin for the past five years. He is a Citroen-trained motor mechanic, so knows his way around their cars and does not cut corners. My car recently failed to start, so I appealed to him for assistance. He came the next day as promised, with a colleague, in case of a tow being necessary. Diagnosing a failed starter motor, my car was taken away for repair and returned three hours later. The labour charge charge was modest, compared to Main Dealer rates, and the service excellent.

Visited In

Oct 2015

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Chevron Citroen, Brewood, Staffordshire

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Stafford Audi

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