Byres Road Garage

My niece took her Honda Civic in for a mot, it failed on two front drop links, two bulbs and was quoted £321.60 for the repairs + £54 for the test. Two links on eBay under £20, two quality ones from local motor factors £40 + £3 for two bulbs. I did the repairs at the roadside, no specialist tools needed, in 40 mins, mot at local garage £40, £83 total. I know garages have overheads and have to make a living but there taking the P…

Completely dishonest! After major repairs for fixing the major defects in my car I went there to get my MOT done. The MOT failed for sth that was categorised as advisories in the previous MOT but for them it was a major defects. The did not mention anything about adjusting handbrake which would make sense at that time point. I drove my car back to my local garage to get the "Major defect sorted" and I brought back to them after few days. They been very rude and they told me that whatever the garage done was not done properly plus the handbrake was not "adjusted" which was not mentioned in the MOT certificate. So I took the car back and asked the garage and they rechecked everything and told me that everything was fine. I wanted to see who was the honest side between them so I decided to go to a different MOT centre. The third MOT centre was consistent with the first one I visited. They considered the play in the steering anti-roll linkage as advisories that need to me monitored but not a reason to fail the car. So either they are dishonest or they have no clue how defects are categorised.

Completely dishonest! After major repairs for fixing the major defects in my car I went there to get my MOT done. The MOT failed for sth that was categorised as advisories in the previous MOT but for them it was a major defects. The did not mention anything about adjusting handbrake which would make sense at that time point. I drove my car back to my local garage to get the "Major defect sorted" and I brought back to them after few days. They been very rude and they told me that whatever the garage done was not done properly plus the handbrake was not "adjusted" which was not mentioned in the MOT certificate. So I took the car back and asked the garage and they rechecked everything and told me that everything was fine. I wanted to see who was the honest side between them so I decided to go to a different MOT centre. The third MOT centre was consistent with the first one I visited. They considered the play in the steering anti-roll linkage as advisories that need to me monitored but not a reason to fail the car. So either they are dishonest or they have no clue how defects are categorised.

I called to book my car in as it was running lumpy and lost performance, I was told she couldn't take it for 5 says, so I waited. Once I arrived I was immediately moaned at for parking outside! After being told to wait nearly a week and bring car she then tells me... I don't know if we want to do it, I mean I can pick and choose my jobs! Anyway I got a call bk a few hours later telling me to come get car.. Mechanic says its fine so they did nothing! The car is not fine, it has no power and runs lumpy and has a leaking rocker cover gasket. She told me there were 16 different diagnostic codes needing attention but told her mechanic to leave it anyway. Overall a total waste of my time and absolutely shocking attitude.. Avoid at all costs! It's only a small garage you own, remember that! I don't even think the woman could spell customer service if she tried! SHOCKING!

Good honest garage Quick service

Put car in for full service supplied all the parts myself Oil Oil filter Fuel filter Air filter all looked good . after a couple of days I noticed a leek on the ground around the fuel filter area . After inspection it was diesel fuel . I took the car back thinking maybe they have not tightened new filter . On inspection the lady owner told me the new fuel filter was missing a gasket and as I supplied the parts it was basically my fault I asked her to order a new filter as to take it back would be more bother than it’s worth . Firstly they fitted the new filter and did not notice gaskets were missing ? new filter ordered ready to fit left car with them . They phoned me to say it was not the fuel filter but the actual fuel filter housing . It was now going to be £188 plus vat for new housing . . I just collected the car unfixed as it was not leaking until they initially serviced it . Nothing was mentioned about no problems until they serviced it . And why did the fault go from gasket missing to new filter housing due to crack . Seems they probably fitted new filter today and cracked the housing putting it back on . That was the first time I’ve used this garage and it will be the last . better if people were honest and upfront they would maintain a good business structure . STAY CLEAR OF THIS PLACE .

I went in with an intermittent ignition, they subcontracted the diagnosis to a third party who got it so wrong and then said a throttle positioning sensor and the relay would solve the problem. They charged me £642 for these parts. When I got the car back, the exact same problem I went in with was still there. It was a minute bit better, instead of the engine starting properly on the fourth attempt it would start maybe the third attempt, still not worth £50 never mind £642. They are poor, do not trust them, they have no decency or integrity. In summary, I'd have to say this garage is by far the worst garage I've ever had the misfortune to have to deal with and would strongly advise anyone to avoid it at all costs. The boss was even trying to talk me around and get me to take my car to Voltek to get a third diagnosis in a manipulative and veiled attempt to prove that she cares about my position, but I have seen through her, she just wanted to justify her not giving me my money back and to try avoid me giving her garage a bad review. That was never gonna happen. If you blatantly rip people off and treat your customers poorly, a bad review is the least to expect! If you're smart you'll AVOID THIS GARAGE AT ALL COSTS.

I've been using this garage for last fifteen years. Always excellent, never surprised by work done or required, excellent pricing and above all never feel patronised, or taken to the cleaners! Customer for life here.