Burntwood MOT Centre

Ranked #59 of 106 in Staffordshire

Services: MOT, Servicing, Tyres, Clutches

17 Cobbett Rd

Burntwood

Staffordshire

WS7 3GL

Call 01543 270044

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"Terrible Customer Service"

By Sue Woolley, 21 October 2020

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I have used this company a few times as it is in walking distance to my place of work. One of the chaps that you book your car with has always been a little abrupt. However this time when my car broke down and I had to leave my car for a week while they waited for a part, he was damn right rude. I rang every other day for updates but was told in no uncertain terms that I should stop wasting my 10pences and wait for him to call me for updates. I pointed out that in the 5 days I had never received a call from them once and if I hadn't chase them up the part would never had got ordered. To add insult to injury when I arrived to collect the mended car and pay my dues the car wouldn't start and the dashboard was lit up like a Christmas tree without the key. I waited 3/4 of an hour for them to sort it out. Now I am holding my breath to see if the problem as really been fixed by them. Will never use them again.

Visited With

My vehicle

Visited In

Oct 2020

Cost

£100-£500

Duration

1-2 weeks

Visited For

Repairs

Good Points

non

Bad Points

Need lessons in manners and good Customer Service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Honest, hard working and reliable."

By Martin Bagnall, 6 September 2017

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Only good things to say about these hard working guys. This is an old fashioned type of workshop, they will take on any car. Nothing is spotlessly clean, it's not that type of place, but it's my first choice.

Visited In

Sep 2017

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Mere Green Service Station

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Auto Poole

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