Brighton Honda

Ranked #64 of 110 in West Sussex

Services: MOT, Servicing, Tyres, Exhausts

1 Stoney Lane

SHOREHAM-BY-SEA

West Sussex

BN43 6LA

Call 01273 592929

Reviews

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"UNHELPFUL"

By MRS HERRING, 17 April 2018

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i needed some bodywork done for a bonnet dent/scratch caused by a stone thrown up by the road. They couldn't fit me in and were not very helpful, eventually suggesting I contact the body-shop direct. Also I wanted to update the in-car sat-nav, and was told they couldn't get one in for 2 weeks, and that "it will be fine" - when I am about to embark on a European driving holiday.

Visited With

My vehicle

Visited In

Apr 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

MOT, Repairs

Additional Services

Itemised invoice, Pick-up and collection

Good Points

MOT was done on time, provide a collection service.

Bad Points

Poor customer service, despite being a loyal customer, using them for all servicing etc since buying the car from them new.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Always excellent service"

By Anonymous, 17 April 2018

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I have been a satisfied customer for nearly 10 years now. Only ever had one complaint which was instantly and positively responded to. I won't go anywhere else if I can avoid it!

Visited With

My vehicle

Visited In

Apr 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Friendly, respectful expert staff

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Servicing of cars suspect"

By stormy_norm, 2 February 2016

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Brought a Honda civic new. 1st year service done under warranty. 2nd year I had extreme difficulty in removing bottom engine cover bolts for oil change. The car had only covered 4k after two years. Went back to garage and suggested bolts had never been removed for 1st oil change (ie it hadn’t been done). Was shown work sheet with all boxes ticked. Told a common fault, then why didn’t they smear a small amount of grease onto bolts as I have done. These bolts have never given any problems since.

Visited In

Feb 2007

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Super, quick service. Friendly staff. No rip-offs!"

By PadDoc, 15 January 2012

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I bought a Jazz from them nearly 3 years ago and have had no problems with servicing. They don't keep you waiting. Nothing's too much trouble. I had fitted a detachable towbar (not a Honda item) and it has been a real problem getting it on and off, but brighton Honda have never given up on it. It's been replaced once; they've adjusted the height; they've used their muscle when mine wasn't adequate, and they've offered me another unit if the problem persists. All at no charge! They smile when they see me walking in - they know why I'm there......The car itself has been a dream.

Visited In

Dec 2011

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"First Class Response"

By Sleeper, 11 January 2012

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My 5 year old Honda Jazz developed a whine from the gearbox. Replacement of a worn bearing was estimated at £700. A letter to the Dealer principal resulted in the immediate offer of replacement at no charge. I had originally bought the car 2nd hand at Brighton Honda, and it was well out of both the new and 2nd hand warranties. Well done Brighton Honda!

Visited In

Jun 2007

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Mile Oak Services, Small Dole

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Autotec

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Your Review of Brighton Honda

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The car was washed and cleaned

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