Bitz, Nairn

Lack of after care service and disappointing customer service after I questioned why a vital step of my full service was missed, causing me further and un-necessary cost of £60 and being without my car whilst it had to be checked by another garage! I asked the receptionist at bitz to clarify with her mechanic why my oil maintenance warning system was not reset at the time of the full service and complained that as a result, I had incurred a £60 cost elsewhere to reset the system and I got no apology and a very unsatisfactory response back. I was assured the manager would contact me but am still waiting? Although it was only yesterday afternoon that I complained, I would expect a prompt response to such a complaint and the receptionist did not fill me with confidence that I would get a follow up to my complaint? I have in the past used bitz garage for everything and so this incident is more upsetting, having previously had only positive experience from my dealings with the garage.

I have been going to this garage for the last 8 years with my 08 reg Skoda and found them to be very good. All work since my Skoda came out of it's warranty period has been done by Bitz. Prior to that they serviced and repaired two previous cars I owned. I have been using Bitz since about 2000. I have found them to be very helpful and honest. I trust their advice which, for me, has always been good. Twice they they recommended that (for this car) I didn't get a piece of work done as the car was fine without it and it would not be cost effective. Every time I have got my car back from Bitz it has run like a dream. This last visit was to MOT, service and get car in a good state for selling.

We put our car into Bitz last November , we were told the head gasket needed skimmed and were quoted £600, after several weeks they said it was fixed and the cost would be £1200!! Less than 9 months later the same problem came back, we took it to another garage and we were told it was the head gasket again, Bitz disputed this and blamed a clogged oil filter( which had been changed when the car was serviced) they then blamed a faulty coolant cap, when this didn't solve the problem they said we were not putting the cap on correctly, the problems still kept happening, when we came back to collect our car we were told by the owner in a letter!! To contact the mechanics motor association as they could not fix our car, we didn't use the car for months and eventually went back to the first garage who again have said we need a new head as so much was skimmed off the first one it could not be done again , after contacting Bitz to tell them it was the head gasket all along they are taking nothing to do with it as the car had done 12000 in between, surely a head gasket should not go again within a year, we are now having to take them to court as we are facing another repair bill of over £1500, the car has only done 64000 !!! Worst decision we ever made using this garage !!!

Was on holiday in Nairn and my car (Ford Focus) had a water pump fail, in a remote area North West of Inverness. The AA were called and confirmed the problem. Having explained that we were staying in Nairn that night, the AA guy phoned to Bitz Garage who arranged to do the work that afternoon, and organised the water pump to be delivery urgently from Inverness immediately. I have AA Road Relay cover, but it was felt I could drive back to Nairn, with the AA van shadowing me in case things suddenly got worse (thankfully, they didn't). We arrived safely at Bitz in Nairn, with no further incident, and waited only a short time for the new pump to arrive. In the meantime the mechanic stripped the old unit, and prepared for the new one. We were able to have refreshments in the waiting area while the mechanic fitted the new pump, and went a test drive. The final bill was much less than expected, and we were met with courtesy and help at every turn. I have rarely seen such a clean garage and workshop, and can recommend them highly. Our day was only minimally interrupted, and we were very impressed with both the AA and Bitz garage. Thank you - excellent work!

I have a 1974 MGB GT to which I fitted a Panhard Rod kit some 12 - 14 years ago, this to alleviate problems with lateral movement of the rear axle which were causing the nearside rear tyre to rub against the wheel arch under cornering. Over a period of years, the stresses on the nearside mounting of the Panhard Rod had caused cracks to appear in the boot floor. Kris Tennant, the son of the owner of Bitz Garage, who is experienced in the preparation of rally cars, made an excellent job of repairing the damaged boot floor and adding extra strengthening in the form of a section of roll cage tubing and extending the mounting bracket of the Panhard Rod to spread the load over a wider area. The job was finished off with a thorough Waxoyling of the underside of the affected area and spray painting of the inside of the boot floor. An alignment of all 4 wheels was carried out and the rear axle positioning was adjusted as necessary. The result is an extremely neat, high quality job and Kris's attention to detail is really excellent. The work took a little while to complete but it was well worth the wait for such a very good result.

I have used the garage from its inception, I have always had outstanding service. As a result I don't let anyone else work on my vehicles.

If you want a professional job to to a professional and thats exactly what you get at bitz garage in nairn. We made a big mistake going to halfords to have headlight bulbs fitted ( they fitted the bulbs in with duct tape ) This was spotted at the mot at bitz and rightly so it failed it mot . now I was totally gutted to find out the the manufacturer did not supply replacement clips for the bulbs and it could cost alot of money to repair.... As a family man with a young family money is very short supply as it is for us all just now and I can honestly say we would have to take the family car off the road as we just couldn't afford to buy new parts to get it fixed.....but dave and one of his staff sorted it out cilps found headlights fixed mot passed. Outstanding service. Can't thank you enough

I'm in at Bitz about once a month for servicing and various modifications of my Subaru Forester Turbo, everything from fitting my exhaust system to discreetly wiring in the performance gauges has just been above and beyond. I've spent many hours waiting for work to be done and never have I heard an unhappy customer.

did a complete engine swap on my Evolution 8 full service and MOT got me back on the road and still going with no issues Very friendly people helped me source replacement engine And when car had separate issue with sub frame got me in and fixed problem in 10 mins would recommend and would still use myself if i hadn't moved 200 mile away

I took my rally car to bitz for them to do various work on it, including making the car reliable. They were very professional, and all the mechanics had good knowledge of the work that was needed, and gave explanation about the options available, and how each option would help the car specifically.

I am a mother of 5 children, 2 of which are disabled and I need my car in brilliant working order. Since moving to Nairn 18 months ago, Bitz have done all repairs on both of my cars, including MOT's, tyres and servicing. Annabell and all of the staff are friendly, professional and courteous, are always on hand to talk through work that was required and have even beaten a tyre garage on pricing! That should say it all! I am constantly going back there, to have pot hole damage rectified, as well as heneral maintenance and I am always welcomed with a smile and a friendly chat.

Bitz is run by a husband-and-wife team. She was a rally driver and he is an experienced ex-Forces engineer and mechanic. Their son, also a competitive rally driver, works in the garage too. They specialise in building and looking after rally cars (Subarus, Lancias, and others), but the day-to-day business is servicing, maintaining and repairing all makes of cars. They offer all services from engine and chassis rebuilds to performance tuning, alignment and geometry, routine servicing and MOT testing - in a modern workshop that has recently been extended. Their expertise is unrivalled: owners and dealers bring cars to them with problems that franchised garages can't solve. I have three unusual "collectable" cars which I confidently entrust to Bitz; and they also maintain our regular daily vehicle. They are always happy to discuss and explain work, and are unfailingly helpful and friendly. Rates and charges are extremely reasonable. In summary, an excellent garage in every respect.