Birmingham Audi

Ranked #79 of 166 in West Midlands

Services: MOT, Servicing

780 Stratford Road Shirley

SOLIHULL

West Midlands

B90 4BQ

Call 0121 746 5500

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"20"

By Anonymous, 23 May 2024

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1

Visited With

Company car

Visited In

Dec 2023

Cost

£1000 plus

Duration

1-2 weeks

Good Points

20

Bad Points

20

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Mediocre - poor customer service, lacking technical competence and expensive "

By mikeh, 12 January 2018

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I've owned my Audi A4 for 2 years and have used Birmingham Audi for regular servicing and warranty work. While they appear to carry out standard services satisfactorily (apart from an oil/filter change, there's actually little to do), they seem incapable of dealing with any warranty issue which "doesn't give a fault code" which makes dealing with them a most frustrating experience. I'd rather not have the free coffee & biscuits and be able to talk direct to someone who actually has some level of technical competence. My impression is that they're not really interested in private customers but are geared towards business users and are essentially a sales operation which does the minimum necessary in terms of providing servicing. Unfortunately, Listers have a monopoly on Audi dealerships within the general area and the others I've visited seem to be run on exactly the same lines.

Visited In

Jan 2018

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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