Berkeley Garage, Cheltenham

Perfect

I've been taking my car/s to this garage for years and I can honestly say they are the best out of all the others I previously went to.

Been going to this garage for 25 years, they are unbelievably honest, professional and a decent price. will always do their best

Just crap

My partner and I have been taking our cars here for several years and the service has been excellent, keeping us on the road without having to pay for anything we don't require and giving honest feedback on what is and isn't worth doing. Definitely the best garage we've used in Cheltenham. Will keep going back.

I took my car in for an oil change. I provided the oil as my husband was going to do the service himself but ran out of time before our holiday. I used the car the day before our holiday and the oil warning light came on and it said there was too much oil in the car and to stop the engine. Berkley garage who have a breakdown service wouldn't answer the phone or respond to my answerphone messages. Two hours later, with the help of a national breakdown company the excess oil was removed via the sump. The excess oil almost filled an oil change bowl purchased from a nearby garage. When I came back from holiday I rang the garage and spoke to someone who couldn't care any less. I was told someone would call me back. Despite a second phone call nobody got back to me. They weren't interested in the fact that we were stranded for 2 hours or had to purchase equipment to drain the oil or the fact they could have caused thousands of pounds worth of damage to our car. I should have been forewarned because when I arrived at the garage for the 8am appointment I was told that the boss had forgotten to write it in the book (apparently he does this regularly) and they refused to do it. They did not apologise and I had to rearrange for another day hence the reason it was done two days before our holiday. The garage did say they they would ring me when the car was ready to be collected, as they knew I was just killing time in town. They didn't ring after 4 hours so I returned to the garage to find two guys reading newspapers on the car with the bonnet up. As soon as I showed up they said "it's ready" closed the bonnet and drove the car out. I don't think they even checked to see how much oil should have been put in the car and they obviously didn't use the dip stick when they finished as it would definitely have shown that they had put too much oil in. They charged £90 for labour which I thought was expensive but I did not ask how much they charged before I booked the car in so I was unable to dispute the price. The garage I use now charges £35 labour for changing the oil. Beware if you are female.

I have nothing but good things to say about this garage. I have used them for over 9 years. They are a no messing garage who have always given me great service and quality. I was very shocked to read the review previous that gave the garage a poor rating. You are not paying main dealer prices, for a PR department, sales training and building overhead, 'they do what they say on the tin' and have always been curtious and informative. As I cover over 50,000 miles a year I have had many different cars serviced here and will continue to do so. Great job first time as always. I speak as i find. Keep up the good work guys!

Having received some quotes from other garages for some work, I called up to get a quote from this garage. The person i spoke to was extremely helpful and claimed that they could do it below x amount (much lower than other quotes)without fail and was dismissive of the other companies claiming that it may even be the case that i might not need replacement for some of the parts in question. They suggested that i bring my car in and they would inspect it and provide me with a full break down and quote for the different makes and prices for the specific parts (if needed) giving me the best possible deal. I was really pleased with the way they talked, sounding amazingly transparent professional etc. So as arranged took my car in. The first thing i encountered was zero customer service, they just took the car key from me and said they would call me later. No smiles, no conversation.. nothing.... i tried to explain why i was bringing the car to them but they just looked at their records and could see my car was due in as per a previous conversation. A bit surprised i left it with them and thought perhaps i did not need to remind them what was discussed over the phone. Later on that day having not heard from them, i called to enquire if they had had a chance to look at the car.. oh they were actually just looking at it then and it would be finished in half an hour??? I queried this as i thought i was first going to receive a break down/quotes first etc.. But according to them i had been quoted x amount and therefore they had proceeded with the work at exactly x price. Annoyed I thought, OKay it was still cheaper than i had been quoted before by other garages so fine, i will just lump it. However what really annoyed me and has ultimately caused me to write this review was that when i went to pick up the car, once again there was a serious lack of customer service, they barely took any time to explain what had been done, the person who handled the billing did not know what parts had been used and the invoice was just a lump sum price not providing a breakdown of costs. ie parts and labor charges. I am really disappointing having to write this review especially following the excellent previous ones but i guess that why we have review. Although cheaper that other companies who quoted my I ultimately left feeling really dissatisfied.

After a couple of incidents of it's fan belt slipping and being a it slow to start, I booked my car in here more for reassurance than anything else! I live in fear of being ripped-off by garages (especially being female with little grasp of mechanics...) so having just moved to cheltenham I used the previous reviews on this site as the basis for my choice. Very glad I did; they checked the fan belt, informed me it looked fine and after some very quick diagnostics stated it was probably a sluggish starter motor. I got a rough quote for a replacement but they were very quick to reassure me that it had plenty of life in it yet... To top it all off I was fully expecting to pay them for their expertise and time, but they wouldn't take anything. You can't get more reasonable or honest than that! I'd highly recommend this garage :)

ALWAYS take my car here for MOT and repairs. They never try to sell me anything that doesn't need doing, but still advise on what I may need to monitor. So many Cheltenham garages rip-off women and this is so NOT one of them. They do quality work at a fair price and I endorse the sentiments of the guy who said that he wouldn't go anywhere else. I was really lucky to find them years ago, and I trust them absolutely. AND they are very convenient to town, so I can do something useful whilst my car is repaired!

Been going to this garage for 10 years or more for everything, they are honest and not there trying to rip off customers, which is rare among garages and I wouldn't go anywhere else myself.

Had my car MoT'd today at Berkeley. Really fast. No messing. Car passed with only one advisory. Really pleased as a previous garage was saying it would need new rear brakes, etc., etc. It's nice to find an honest garage and to know that you're not paying for unnecessary work. Well pleased. I can recommend Berkeley Garage.

We have used this garage for a number of years to service, MOT & repair our cars. They have always been honest, professional, helpful, trustworthy and good value.