AVW, Caernarfon

Ranked #180 of 348 in Wales

Services: MOT, Servicing, Tyres, Exhausts

Zone 2 Cibyn Ind Est Caernarfon

Gwynedd

North Wales

LL55 2BD

Call 01286 673559

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Recommended

"Fantastic professional service the team didn’t want to let the van go in a dangerous state and made sure they made it safe for our journey home."

By Dr Angel, 29 July 2019

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A brilliant honest hard working knowledgeable team who you should take your campervan to if you are in the area or even go on holiday there and leave the van they may have a hire car.

Visited With

My vehicle

Visited In

Jul 2019

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

They have knowledge of vwt25 campervans and went the extra mile to fix the van insisting it was safe before I took it and working extra hours after closing time to help me as I had to drive to England

Bad Points

Nothing they were fantastic

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Quick, thorough and helpful"

By Martha Mason, 6 February 2019

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The workers worked quickly, leaving my car fully serviced, sparkling clean. They made sure I understood everything and in like a lot of other garages did not pressure me into any purchases or changes. They even offered to give me a lift into town as I didn't have a way of getting there. A* customer service!

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Went above and beyond to make sure I was happy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Dodgy start, brilliant finish"

By Paul Todd, 3 November 2017

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I have a second hand 2003 T4 VW which was due a 'belt change' at 17000 miles. AVW performed the change, but thereafter the vehicle displayed a lack of power. We returned the van to AVW and after re-checking the previous work, some vacuum pipes were replaced and things seemed back to normal. However a short while later a significant loss of power was experienced. This was diagnosed over the phone with AVW as a turbo 'limp mode' and power recovered by switching off, and on again. At this stage I was becoming quite frustrated and beginning to question the sequence of events. AVW requested the return of the van at our earliest convenience for a full investigation over a period of a couple of days and eventually the source of the problem was located. It transpired that the inlet 'trumpet' inside the off side wing was collapsing at moderate to high throttle openings and this was restricting airflow. A most unusual and unexpected fault. This problem was undoubtedly a function of age and nothing reflection on any the work that AVW had undertaken. The overall effect is that as a result of AVW's depth of knowledge expertise and tenacity, we now have a van that runs better than at any time we have owned it. All thanks to Tim and his boys. Paul Todd

Visited In

Nov 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding service "

By Nathan Bailey, 27 April 2017

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Sticky Situation No More. Recently purchased an Audi A3 Quattro from Newcastle, turned out to be only running on 2 wheels not 4 as the haldex unit was faulty. Looked up Audi specialists online and came across AVW on Which. They fixed what a main agent/dealer would only replace, saving me an obscene amount of money in the process. I live near Holyhead but will always travel to Caernarfon to get my car fixed from now on! Outstanding service from the team.

Visited In

Apr 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Stay Clear "

By J.Palmer, 18 February 2016

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Having read the shinning reviews and believing the mechanic hand an intimate knowledge of the vehicle, I had taken my van in to have an informal inspection. (The Inspection failed to notice a key part of the suspension was severely compromised) But was recommended to have a new used engine installed. I agreed... Installation took significantly longer then quoted; this was considered during final billing. But poor quality of work meant Oil Leaks, coolant Leaks, overheating, clutch slip, cold starting issues... All of which meant multiple visits and more outlay. I feel have been very fair with these issues. Finally I had noticed a snapped bolt head (high tensile) had been left in the engine bay a few months after the install. If had paid more attention to this i probably would of noticed this came from the engine mount and the rest of the bolt was stick in the block, I probably would of also noticed the other bolts did not have any thread lock applied. Instead the engine fell out whilst driving. I will not be retiring to AVW, they are expensive, wasn’t amazed by customer service and ultimately very sloppy if not dangerous.

Visited In

Jan 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly cooperative service; loan cars available"

By Simon Buckley, 18 October 2012

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Been going to this garage for 30 odd years; they specialise in VW group, BMW and Porsche, but can do anything; 'characterful' loan cars available; always cooperative and friendly; will give advice over the phone etc. The owner, Tim Bartlett, is something of a boffin, once diagnosed a knocking in my son's car with a stethascope. However, don't expect a main dealer type luxury lounge! Not cheap, but excellent value ....

Visited In

Oct 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficient,friendly and FAR better than the main dealership!"

By Anonymous, 24 June 2012

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Before my summer trip from Brighton to N.Wales an unusual warning light came on the dash of my ageing Volvo. My usual garage [Bells of Brighton] did not have the techno-kit to analyse the problem so I went to the main Volvo deaker. For a small fortune they told me they had fixed the light but could find nothing wrong with the system. Halfway up the M6 ...the light re-appeared! I was staying near Caernarfon and Yellow Pages listed AVW as a garge for foreign makes.They analysed the problem, found two faulty components in the air-intake, ordered them [from Europe!]and fixed them within 3 days. Nice friendly staff, no 'techno-gobble-de- gook' good workmanship....and last but not least... waiting room coffee you could actually drink!

Visited In

Aug 2011

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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