Autostation Tewkesbury

Ranked #71 of 109 in Gloucestershire

Services: MOT, Servicing

Station Rd

Tewkesbury

Gloucestershire

GL20 5DR

Call 01684 295844

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"Poor service"

By Anonymous, 23 October 2020

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I started using Autostation in Tewkesbury a few years ago for M.O.T and servicing and generally been happy with them. Unfortunately my car recently developed an intermittent non start fault so I booked the car in and Alan and his team looked the car over. After a week I was told they couldn't find anything wrong and I would need to wait until it occurred again when they could find what the cause was. I picked the car up having paid a small bill for them checking electrical items .It seemed odd to me to pay a bill when they didn't find the fault but I paid it anyway as I always have. The following week the fault appeared at home and I called Alan hoping he would call out to investigate . Unfortunately I was told that the garage doesn't do breakdowns and asked me to use a breakdown service. I feel disappointed by his remarks and totally let down by this garage. I am a retired mechanic who has worked for several garages over the years and we always carried out breakdowns to customers. I recently called another garage who came out promptly and diagnosed a faulty starter motor within 20 minutes. I advise you to avoid Autostation the service they offer is substandard and you are likely to be let down as I have discovered.

Visited With

My vehicle

Visited In

Oct 2020

Cost

Up to £100

Duration

3-7 days

Visited For

Repairs

Good Points

The fish tank in the waiting area

Bad Points

Poor customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Poor service"

By Anonymous, 23 October 2020

Read More

I started using Autostation in Tewkesbury a few years ago for M.O.T and servicing and generally been happy with them. Unfortunately my car recently developed an intermittent non start fault so I booked the car in and Alan and his team looked the car over. After a week I was told they couldn't find anything wrong and I would need to wait until it occurred again when they could find what the cause was. I picked the car up having paid a small bill for them checking electrical items .It seemed odd to me to pay a bill when they didn't find the fault but I paid it anyway as I always have. The following week the fault appeared at home and I called Alan hoping he would call out to investigate . Unfortunately I was told that the garage doesn't do breakdowns and asked me to use a breakdown service. I feel disappointed by his remarks and totally let down by this garage. I am a retired mechanic who has worked for several garages over the years and we always carried out breakdowns to customers. I recently called another garage who came out promptly and diagnosed a faulty starter motor within 20 minutes. I advise you to avoid Autostation the service they offer is substandard and you are likely to be let down as I have discovered.

Visited With

My vehicle

Visited In

Oct 2020

Cost

Up to £100

Duration

3-7 days

Visited For

Repairs

Good Points

The fish tank in the waiting area

Bad Points

Poor customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service"

By Anonymous, 26 July 2018

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I've been using this garage for over a decade and I'm delighted with them.

Visited With

Partner's vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Friendly, knowledgable and helpful.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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