Autocare Express, Witney
Ranked #48 of 83 in Oxfordshire
Services: MOT, Servicing, Tyres, Exhausts, Brakes
"Extremely rude and condescending, won't be going back"
By Anonymous, 28 November 2018
I went in unsure whether a MOT failure would cancel my current MOT which was still valid till the end of the month. I enquired about a pre-MOT, as I need my car daily for work and didn't know if I needed anything fixed that couldn't be done on the day and the man responded in the rudest manner. You may deal with these things every day but you can explain it clearly and politely without preassuming your customers are idiots. I was then told that I could come back any time next Saturday for a retest as it was just to check I had replaced my registration plate, he would check it and stamp it and I would be on my way. I turned up and was told I have to wait for a hour! I mentioned what I was told prior and I needed it done ideally then as I made plans for my day, could he kindly check it and I can come and collect the certificate on another day. Once again was met with incredible rudeness. Was overcharged for repairs that probably wouldn't have even come up if I had got it done from a council MOT test centre. Wont be going back!
Visited WithMy vehicle
Visited InNov 2018
Additional ServicesItemised invoice
Good PointsGot the job done in the end
Bad PointsPoor customer service, poor communication, not convinced on all the points MOT failed on
Quality of Service
Value for Money
"Honest straightforward Garage"
By Phian, 12 June 2016
I have been a customer of this Garage for many years and have come to rely on their good advice as well as excellent service. There is nothing flash about this establishment, the reception area is small with a customer toilet, perfectly adequate but does not give one the feeling that they are paying for unnecessary luxury.Customers deal with actual mechanics who know their stuff so none of the BS I have suffered at larger companies.I have never felt overcharged and always come away feeling confident that all is well with my car.