AudiVW Car Sales, Melksham

I collected a car today that I’d secretly bought as a Christmas surprise for my wife, and I can honestly say this was one of the best car-buying experiences I’ve ever had. From the very first phone call, Adam was outstanding. I explained the situation, and he calmly walked me through everything in advance. No pressure, no ambiguity, just clarity and reassurance. By the time I arrived at the showroom, I felt completely confident and in safe hands. On arrival, we were warmly welcomed and asked to sit down while Adam finished up. When he came over, there was no rushed sales pitch just genuine, friendly conversation that immediately put us at ease. It felt relaxed, professional, and personal. Then came the reveal. My wife thought she was getting a completely different car. When Adam walked us over to the Cupra Born, the moment was priceless. Adam took his time, explained everything clearly, and made the handover feel special rather than transactional. To top it off, he surprised my wife with flowers, knowing the entire purchase had been done blind, a small gesture, but one that says everything about how these guys operate. I’ve bought plenty of cars over the years and usually expect a fairly standard experience. This was on another level, genuinely as good as, if not better than, dealing with a main dealer. Calm, professional, transparent, and customer-focused throughout. If you’re considering buying from Audi VW Cars or you’re unsure where to go, stop looking. Buy from these guys. You’ll be looked after properly. We’ve already done a 150-mile round trip today and the car is absolutely flawless, factory-fresh and better than expected. Huge thanks to Adam and the team. I wouldn’t hesitate to recommend them to anyone. Best Regards and we will be back soon. Lee

Great Service & advice by all the team. Nice to be able to have a good family business you can trust.

Very helpful staff and knowledgeable too.