Arnold Clark Volvo Ltd

Ranked #209 of 440 in Scotland

Services: MOT, Servicing, Tyres, Exhausts

Wellington Road

ABERDEEN

Aberdeenshire

AB12 3BJ

Call 01224 249777

Reviews

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"Incompetent "

By Anonymous, 22 August 2019

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I took my Volvo in for a warranty repair and when I collected it I was told it was fixed and that they had also fixed a recall issue that I didn’t know about. However, on my journey home the fault returned but because I had a ferry to catch I was unable to return to Arnold Clark. When I got home I phoned AC to complain that the work had not been properly carried out but the receptionist was adamant that I would have to return at my own cost despite the journey involving a £500 round trip !! and without any guarantee that they would carry out the work properly the next time ! I subsequently took the car to a different Volvo main dealer where the fault was quickly traced to a component that should have been replaced by Arnold Clark on my previous visit ! However, this more distant Volvo dealer has not only proven their competence , they backed it up with excellent aftercare. The downside is that I will now have to travel much further for a service BUT the upside is that I will know I can trust the dealer !!

Visited With

My vehicle

Visited In

Aug 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing obvious

Bad Points

Incompetence

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Greenbank 4x4 Centre, Aberdeen

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